Account Management Coordinator

Responsibilities

• Support account management with tasks including but not limited to: Provide administrative and operational support to the Account Management team on a variety of client initiatives and projects.
• Manage an assigned portfolio of smaller client accounts, serving as the primary point of contact for routine account management needs and client requests.
• Support VIP traveler initiatives and other client-specific programs.
• Assist in planning and coordinating client events.
• Prepare recurring and ad hoc client reports and analyze data as requested.
• Create client communications, presentations, and supporting documentation.
• Respond to client inquiries regarding travel policies, reporting, supplier programs, and service-related issues.
• Provide tactical support in resolving client concerns and service issues, escalating when appropriate.
• Coincide with agents, leadership, operations, and other internal teams to ensure timely resolution of client requests.
• Coordinate with suppliers and vendor partners to support client needs and account initiatives.
• Ensure client records (CRM) and account documentation remain accurate, current, and organized.
• Support additional account management projects and responsibilities as assigned.

Requirements

• Minimum of 3 years in customer service/hospitality
• Attention to detail + organization
• Excellent written and verbal communication skills with the ability to communicate clearly & concisely
• Strong critical and creative thinking skills
• Ability to respond to changing environment and handle multiple priorities
• In depth knowledge of Microsoft Word, Excel and PowerPoint
• Self-motivated with the ability to work independently and collaboratively
• Desire to grow into account manager role
• Sometime travel may be required
• Hybrid. San Diego or Southern CA. preferred.