Account Management

About the role

This position supports sales by conducting data analysis, managing resources, and fostering client relationships. It plays a critical role in achieving JD Power automotive sales objectives through effective analytical and client support functions.

Responsibilities

• Work with Account Executives to keep the Salesforce pipeline organized and current, enabling precise forecasting, accurate revenue reporting, and the identification of white space opportunities.
• Collaborate with the finance department to ensure that new product entry fields in Salesforce are validated for precise reporting.
• Track and monitor monthly revenue deadlines to help make sure all required information is submitted on time.
• Support Accounting and Finance to ensure revenue recognition is correct.
• Collaborate with Account Executives and Product/Solution teams to prepare comprehensive RFP responses that foster growth through new business opportunities.
• Collaborate with practice and Account Executives as they prepare statements of work, organize approvals from legal, finance, practice, and other relevant internal departments, support client reviews and negotiations, and ensure all contracts are accurately documented and activated.
• Aid Account Executives with contract negotiation with business teams, purchasing, and other internal teams.
• Manage daily client communication, responding promptly to all client needs, and provide timely updates for all JD Power products and services.
• Field client questions and gather information from various sources to provide requested information.
• Cook up and participate in various client meetings.
• Coordinate, attend and participate in various client meetings.
• Coordinate training of clients on how to access and use our various tools and deliverables.
• Continuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement change.
• Facilitate collaboration among the Sales, Product, and Solutions teams to optimise processes and effectively communicate client pain points, recommendations, and inquiries.
• Participate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the company.

Requirements

• 2-5 years of customer service experience in the automotive industry.
• Demonstrate experience in customer service and account management.
• An analytical and problem-solving mind.
• Strong communication and interpersonal skills.
• Customer focused.
• Effective time management.
• Negotiating skills.

Qualifications

• Bachelor’s Degree is preferred.

Skills

Not specified

Benefits

Not specified

Pay

Starting salary range: USD$80,000 to $90,000 per year.

Schedule

Remote – USA – Nashville, TN or Herndon, VA