Account Management Advisor

About the role

Elevation Connect – PERFORMANCE FOR PURPOSE: Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out‑perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, GA, KS, LA, MI, MO, NC, OH, OK, SC, TN.

Responsibilities

• Answer inbound calls, respond to emails, troubleshoot issues with devices
• Provide exceptional account management and high‑quality customer service while assisting with replacing devices, adding/removing, and renewing lines of service
• Maintain expert knowledge of all products, services, reference documents, and processes at a department and client‑specific level
• Maintain accurate, thorough records of incoming and outgoing customer communications
• Escalate calls to appropriate parties as needed to complete a case
• Support and maintain effective relationships with end users and direct customers
• Maintain and update records in tracking databases within established SLAs
• Work in tandem with the Sales team

Requirements

• High School Diploma or GED; some college preferred
• Excellent communication skills (verbal and written)
• Positive attitude, customer‑focused and results‑oriented
• Strong attention to detail
• Time‑management skills
• Self‑motivated
• Ability to handle change and multiple responsibilities
• Empathy
• Excellent digital navigation skills
• Previous help‑desk or call‑center experience preferred

Technology Requirements

• PC: Dual‑core CPU 1.5 GHz or better, 8 GB RAM, 20 GB free disk space, Windows 8.1 or 10
• Mac: Intel Core i7 2.3 GHz, 8 GB RAM, Mavericks 10.9, Yosemite 10.10, El Capitan 10.11, Sierra 10.12
• High‑speed internet: minimum 10 Mbps download / 2 Mbps upload (20/5 Mbps or higher recommended)
• Latency to data center under 150 ms one‑way
• Wired Ethernet connection required (wireless/Wi‑Fi not supported)
• Wired USB headset, camera, and smartphone (for security ID only) required

Pay

Pay rate is $14 per hour.

Schedule

Training will be conducted virtually Monday‑Friday from 8:30 am to 5:00 pm MST. Regular hours will be scheduled between 8:00 am‑5:00 pm MST, Monday‑Friday; candidates must be available to work any time within this schedule.