Account Management Administrator

About the role

The Account Administrator, Direct Supply supports the direct supply business at GOAT across all direct brand inventory. This role is the operational backbone of the direct supply team, ensuring products move from partner to marketplace accurately, efficiently, and on time - enabling Account Managers to focus on growing relationships and hitting KPIs.

Responsibilities

• Support the direct supply business in daily administrative functions, with a strong focus on accuracy, cross-functional coordination, problem solving and operational execution
• Manage day-to-day tasks by working closely with Account Managers to keep partners supported and operations running smoothly
• Follow established processes with a high degree of accuracy, escalating issues proactively
• Ensure products are available for sale and accurately listed in the GOAT marketplace
• Own product listing setup for partners, coordinating with internal teams to gather required product information and assets, to ensure we have all listings created
• Troubleshoot and resolve issues that prevent inventory from being created or going live
• Own the direct brand purchase order flow end-to-end
• Participate in seasonal buying appointments with Account Managers to support order creation
• Submit and track orders with partners, reviewing confirmations and flagging discrepancies
• Proactively follow up with partners to confirm shipments adhere to agreed delivery windows
• Cook up and distribute delivery details to relevant internal teams ahead of each shipment
• Activate and price inventory upon receipt; reconcile received quantities against invoices and resolve discrepancies
• Coordinate cross-functionally to keep all business verticals on track
• Partner with Logistics, Compliance, Operations, Finance, Merchandising, Product Catalog, Data and Engineering to support smooth end-to-end execution across the direct supply business
• Serve as a day-to-day operational point of contact for partners, handling status updates, confirmations, and issue resolution
• Own recurring operational tasks including partner payouts, cost management, and seasonal markdowns
• Maintain and improve processes that reduce errors and drive operational efficiency
• Follow established workflows with precision; identify gaps or inconsistencies and bring solutions to the team
• Track inventory performance and share insights with the Account Management team
• Support regular and ad hoc reporting needs

Requirements

• 1–3 years of experience
• Experience in a retail, brand, or wholesale environment preferred
• Highly organized with the ability to prioritize workload independently
• Follows processes precisely with a high attention to detail
• Strong communication, interpersonal, and analytical skills
• Confidentiality and discretion a must
• Self-motivated and resourceful with a can-do attitude
• Commitment to a VIP level of customer service
• Proven ability to thrive in a collaborative, cross-functional environment
• Mac and Excel proficient, with familiarity with web-based platforms
• Experience with data entry
• Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus
• Sneaker or apparel industry knowledge not required, but a plus

Qualifications

• Mac and Excel proficient, with familiarity with web-based platforms
• Experience with data entry
• Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus

Skills

• Highly organized with the ability to prioritize workload independently
• Follows processes precisely with a high attention to detail
• Strong communication, interpersonal, and analytical skills
• Confidentiality and discretion a must
• Self-motivated and resourceful with a can-do attitude
• Commitment to a VIP level of customer service
• Proven ability to thrive in a collaborative, cross-functional environment
• Mac and Excel proficient, with familiarity with web-based platforms
• Experience with data entry
• Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus

Benefits

| GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $24.85 - $31.06 USD Tier 2 - (Includes mid-cost markets across the U.S.) $22.38 - $27.98 USD Tier 3 - (All other U.S. locations) $21.15- $26.44 USD |

Pay

Hiring Range: $21.15 - $31.06 USD GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Schedule

Not specified

Application Instructions

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