Account Maintenance Specialist

About the role

Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories.

Responsibilities

• Process new account applications as well as maintain account updates as requested.
• Work with our CFS department in addition to sales reps for proper account coding, maintenance approvals, and terms updates.
• Accurately establish new accounts within UOPS adhering to all new account set up regulations and procedures.
• Obtain required paperwork from various departments as needed.
• Update billing and shipping addresses with proper approvals from CFS reps.
• Hardcode accounts with appropriate discount classes and dating terms.
• Updates packing list preferences, back order time limits, and credit reps as requested.
• Examine all tax paperwork and obtain proper signatures (Customer and Upper Management) and any additional documents to ensure compliance.
• Initiates account closures by requesting approvals from upper management and CFS reps.
• All work must be QC'd, signed and scanned on shared drive once complete.
• Works with customer service to receive updated tax documents, billing address requests, and orders if needed.
• Initiates freight routing set up through transportation for freight forwards and other special accounts.
• Maintains account records and stats for all account updates.
• Works closely with Order Processing to ensure accounts are set up and orders sent back in a timely manner as it relates to events etc.
• Title Maintenance (price points, status changes etc)

Qualifications

• Analytical ability in relation to our Order Processing / Order management systems.
• Excellent attention to detail.
• Excellent time management skills.
• Strong communication skills (written and verbal).
• Ability to multi-task and prioritize accordingly.
• Critical Thinking Decision making skills.
• Organizational skills.
• Strong PC Skills (Excel, Word, Outlook, Access).

Benefits

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success.

Schedule

SCHEDULED WORK HOURS: Monday- Friday 8:30am – 5pm

Location

LOCATION: Riverside, NJ