Account Growth Manager

About the role

We are seeking a dynamic and strategic Account Growth Manager to lead and grow relationships within the payer ecosystem—including health insurers, TPAs, and government-sponsored programs. You will serve as the primary point of contact, driving client satisfaction, contract performance, and revenue growth.

Responsibilities

• Manage a portfolio of payer accounts, ensuring high levels of client satisfaction and retention.
• Serve as a trusted advisor to payer clients, understanding their operational, regulatory, and strategic needs.
• Lead contract negotiations, renewals, and performance reviews.
• Collaborate with internal teams (analytics, product) to deliver customized solutions.
• Monitor KPIs, SLAs, and compliance metrics across payer engagements.
• Identify upsell and cross-sell opportunities to expand account value.
• Stay current on payer trends, reimbursement models, and regulatory changes.

Requirements

• 10+ years of experience in healthcare account management, preferably in payer-facing roles.
• Strong understanding of payer operations, claims processing, provider networks, and value-based care models.
• Excellent communication, negotiation, and relationship-building skills.
• Familiarity with healthcare data standards (ICD-10, CPT, HL7/FHIR).
• Experience with CRM tools (e.g., Salesforce) and reporting platforms.
• Recent and clearly demonstrable AI/GenAI consulting, account management, or business development experience, with no significant unexplained career gaps.

Schedule

Must be willing to work onsite 4–5 days per week.