Account Executive (Specialty Pharmacy)

Position Purpose

Represent the company to all prospective and existing clients. Monitor client satisfaction and recommend changes to enhance satisfaction. Drive specialty pharmacy growth by building strong provider relationships, managing referral pipelines, and ensuring timely patient access to therapies. Collaborate cross-functionally with clinical, access, and manufacturer partners while delivering education, training, and market insights. Leverage data analysis, CRM tools, and territory development strategies to optimize performance and expand market presence.

Responsibilities

• Serve as the contact for client issues and inquiries and collaborate with various departments on resolutions ensuring clients needs are met.
• Develop and maintain relationships with various levels of clients utilizing current network for additional accounts.
• Monitor client satisfaction and recommend appropriate strategies, tactics, and operational initiatives to continuously enhance client satisfaction.
• Negotiate account renewals, contract negotiations and intake referral processes.
• Attend patient care conferences and professional in-services to ensure continuance of new products and strategies.
• Maximize territory performance by prioritizing key accounts, managing referral flow, and executing daily schedules through CRM planning.
• Strengthen provider relationships via in-person and virtual engagement, delivering education on specialty therapies and resolving access barriers.
• Ensure patient access by coordinating with hubs, case managers, and payers to expedite prior authorizations, documentation, and onboarding.
• Collaborate cross-functionally with pharmacists, access teams, and manufacturer partners to align strategies and deliver cohesive support.
• Deliver education and training for provider offices, staff, and stakeholders, while staying current on therapeutic and payer landscape updates.
• Leverage data and reporting to track referral trends, identify territory gaps, and provide actionable insights to leadership.
• Drive growth initiatives by targeting new prescribers, infusion centers, and community opportunities that expand specialty footprint.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Ability to travel 30% including overnight.

Education/Experience

• Bachelor’s degree in Business Administration, related field or equivalent experience.
• 0-3 years of sales experience.
• Clinical patient support experience in physician’s office, hospital or pharmacy setting preferred.
• Knowledge of third party reimbursement.

License/Certification

• Current state’s driver license.