Account Executive (Remote: North Carolina)

About the role

Vitu is seeking a highly motivated, dynamic, service-oriented Account Executive to build and maintain strong professional relationships with clients. The Account Executive provides training, consultation, and support on all state regulations and practices related to vehicle titling and registration. This role serves as the face of Vitu and the voice of the customer, supporting clients throughout North Carolina.

Key responsibilities

• Build and maintain relationships with Principals, GMs, GSM, Finance, Corp Controllers, and Title Clerks in dealerships
• Act as client advocate for all products and services
• Deliver white-glove customer service including prompt response to phone calls and emails, problem resolution and troubleshooting, proactive identification and communication of needs, arriving on time for scheduled appointments, appropriate escalation and reporting of issues with ownership and follow-up
• Provide continual and follow-up training on an as-needed basis
• Provide backup phone coverage during business hours and after-hours support on a rotational basis
• Deliver value through proactive reporting and issue analysis, end-of-month financial reporting, monthly review of volume, and regular review and action of all utilization dashboards
• Ensure State compliance in all related areas
• Manage administrative duties as delegated by DMV

Qualifications

• DMV or Dealership Title & Registration experience
• Excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills
• Strong writing skills and attention to detail
• Familiarity with various DMS systems used by Vitu clients
• Clean driving record and current State driver's license
• Knowledge of State regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Proficiency with Microsoft Word, Excel, and Google Suite
• Ability to effectively communicate with high-level Executives
• Ability to work independently with limited supervision
• Overall happy and positive attitude
• Ability to travel up to 150 miles, 4–5 days per week

Preferred qualifications

• Account management experience in a business-to-business environment

Compensation

Salary range: $55,000 – $70,000. Final pay determined by multiple factors including location, education, experience, training, and skills. This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy.

Benefits

• Healthcare Coverage (Medical, Dental & Vision) for you and your family
• Tax Advantage accounts including Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

This response is AI-generated, for reference only.