Account Executive (Remote: Kentucky)

About the role

Vitu is seeking a highly motivated, dynamic, service-oriented Account Executive to build and maintain strong professional relationships with clients. This role supports clients throughout the Louisville area of Kentucky, providing training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The Account Executive serves as the face of Vitu and the voice of the customer, acting as a client advocate for all products and services.

Key Responsibilities

• Build customer relationships with Principals, GMs, GSMs, Finance, Corp Controllers, and Title Clerks in dealerships
• Act as client advocate for all products and services
• Deliver the highest level of customer service (white glove) to the dealer, including prompt response to phone calls and emails
• Provide problem resolution and troubleshooting
• Proactively identify and communicate needs
• Arrive on time for scheduled appointments
• Escalate and report issues appropriately, including ownership and follow-up
• Provide continual and follow-up training on an as-needed basis
• Provide backup phone coverage during business hours and after-hours support on a rotational basis
• Deliver value through proactive reporting and issue analysis
• Complete end-of-month financial reporting
• Conduct monthly review of volume
• Regularly review and act on all utilization dashboards
• Ensure State compliance in all related areas
• Manage administrative duties as delegated by DMV

Qualifications

• DMV or Dealership Title & Registration experience
• Excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills
• Strong writing skills and attention to detail
• Familiarity with various DMS systems used by Vitu clients
• Clean driving record and current State driver's license
• Knowledge of State regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Ability to use various PC programs including Microsoft Word, Excel, and Google Suite
• Ability to effectively communicate with high-level Executives
• Ability to work independently with limited supervision
• Overall happy and positive attitude
• Travel required up to 150 miles, 4-5 days a week
• Account management in a business-to-business environment is preferred

Compensation

Salary range: $55,000 - $58,000. This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy. This role may involve the use of a vehicle (company owned or leased) within the scope of employment.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts including Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

This response is AI-generated, for reference only.