Account Executive - Pharmacy

Your Responsibilities

Lockton is seeking an Account Executive in the Pharmacy practice to:

• Proactively drive discussions around plan performance
• Monitor trends and make recommendations to improve effectiveness of employee programs/designs under leadership guidance
• Develop and maintain favorable internal and external relationships
• Provide the highest level of support by meeting or exceeding industry standards
• Work well in a fast-paced environment and easily adapt to changing priorities
• Assist in servicing a designated or partial book of business
• Manage and organize client tasks lists and open items
• Develop and distribute RFPs
• Coordinate vendor responses, analyze and compare RFP responses, and prepare client reports with recommendations
• Collect and analyze pharmacy data to ensure reporting is accurate, timely, and of high quality
• Recommend plan design changes, clinical programs, or drug formulary changes
• Collaborate with PBMs to collect pharmacy data and ensure reporting accuracy
• Manage and populate project plans for clients
• Prepare client presentations, financial and clinical reports for internal and external partners
• Build, manage, and populate client-specific service calendars and manage deliverables as applicable
• Facilitate client service meetings
• Collect data/information for baseline assessments
• Aid in new vendor implementation processes and renewal activities with vendors
• Attend evening and lunch events with clients to build and strengthen on-going relationships
• Participate in internal meetings/educational programs

Qualifications

• External: Bachelor’s Degree in a business-related field is required
• Minimum 5 to 7 years’ experience in the industry, specifically experience in PBMs or similar roles
• Strong customer service skills with the ability to develop strong client relationships
• Strong knowledge of welfare benefits in multiple product lines (medical, dental, life, AD&D, disability)
• Excellent computer skills, including the ability to manipulate large spreadsheets, census data, disruption, geo-access, benchmarking data, etc.
• Mathematical/technical expertise in managing and reporting monthly claim tracking results and observations
• Strong client-facing communication skills with the ability to collaborate alongside consultants to review action items, address vendor-related issues, interpret root cause analyses, and clearly articulate next-step solutions
• Strong working knowledge of differing financial arrangements and products available to clients including self-funded
• Excellent organizational and communication skills
• Proven critical thinking and problem-solving skills
• Available for travel