Account Executive - Personal Injury

About the role

This is an ideal opportunity for a relationship-driven professional who enjoys business development, client management, and consultative sales. The successful candidate will serve as a trusted advisor to law firms, insurance carriers, claims professionals, and other clients while helping them navigate arbitration and mediation matters from initiation through resolution.

Responsibilities

• Build and maintain strong relationships with attorneys, law firms, insurance carriers, and claims professionals
• Serve as a trusted advisor and primary point of contact for assigned accounts
• Identify opportunities to expand client utilization of NAM's arbitration and mediation services
• Conduct regular outreach to existing and prospective clients through meetings, calls, networking events, and industry conferences
• Promote NAM's market-leading ADR services to existing and prospective clients
• Develop strategies to increase account penetration and client engagement
• Generate new business opportunities within assigned territories and/or accounts
• Represent NAM at industry events, client meetings, and professional networking functions
• Coordinate arbitration and mediation matters from inception through completion
• Ensure a seamless client experience throughout the case lifecycle
• Partner with internal operations and case management teams to deliver exceptional service
• Respond promptly to client inquiries and resolve issues efficiently
• Track client interactions, opportunities, and pipeline activity within CRM systems
• Maintain accurate records of sales and account management activities
• Collaborate with leadership to support growth initiatives and revenue objectives

Requirements

• 2+ years of experience in Account Management, Business Development, Client Success, Sales, Legal Services, or Professional Services
• Strong relationship-building and consultative selling skills
• Excellent verbal and written communication skills
• Highly organized with strong follow-through and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office

Preferred Qualifications

• Associate or bachelor’s degree
• Experience working with law firms, insurance carriers, or legal service providers
• Experience using CRM platforms such as Salesforce or HubSpot
• Experience managing client portfolios or strategic accounts

Benefits

• Access to full benefits including Medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) with company match
• Generous paid time off
• Hybrid work environment
• Professional development opportunities
• Growth within a national market-leading organization

Pay

$70,000 Base + Commission