Account Executive - PBM

We wanted a PBM that worked better… so we created one. Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.

About the role

The Account Executive’s primary duty is to maintain and expand relationships with the Company’s customers, vendors, and internal and external contacts to ensure needs and expectations are met and business is retained. Establish and maintain goodwill. Develop productive and professional relationships with customers and their associated vendors. Work independently giving great attention to detail and displaying the initiative to prevent and resolve issues. Serve as a superior problem solver. Perform duties with a strong degree of organization/prioritization skills and understanding overall business goals. Follow through on all tasks to the point of resolution in an educated, accurate, and timely fashion. Collaborate with team members to ensure a smooth customer experience.

Responsibilities

• Coordinate internal and external resources to meet account performance objectives.
• Proactively lead the account management process fostering and developing an effective team environment.
• Responsible for overall growth, retention, and strategic planning for accounts, including assisting in securing new accounts and managing the onboarding processes.
• Promote new products and solutions to customers.
• Deliver and interpret reports, consult with customers by phone or in person, and communicate needs of the customer to other team members.
• Ensure timelines of project implementation are met.
• Maintain client satisfaction throughout plan implementation, post-implementation, and all other related service activities.
• Conduct benefit review presentations.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate, and embrace that duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Requirements

• Bachelor’s degree in health administration, business, I/O Psychology, or related field.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• An excellent facilitator/fixer experienced in resolving conflicts between different parties for resolution.
• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective.
• A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus.
• Ability to work with peers in a team effort.
• Demonstrated ability to manage multiple priorities and deadlines.
• A well-organized and self-directed individual who can work with minimal supervision.
• Capability to efficiently complete tasks in a fast-paced environment.
• Strong negotiation and communication skills, excelling under pressure.
• Experience preparing and interpreting reports.
• Proficient in Microsoft Office and industry-related software programs.

Qualifications

• MBA or equivalent (preferred).
• Four years of external client-facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment (preferred).

Skills

• Business Acumen
• Communication Proficiency
• Customer/Client Focus
• Organizational Skills
• Collaboration Skills
• Results Driven
• Sense of Urgency

Benefits

Our benefits package is designed to keep our employees happy and healthy – physically, mentally, and financially.

• Servant culture
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

Schedule

Full-time/Salaried/Exempt. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. Ability to work extended hours, weekends, and holidays pursuant with industry demands. This position requires up to 50% travel, including frequent travel outside the local area and overnight. Work times must be adjusted to cover meetings in all time zones (West to East Coast).