Account Executive Officer

About the role

The Account Executive Officer coordinates and oversees charter and corporate flight operations to ensure safe, efficient, and seamless service delivery. This involves close coordination with clients, crew, ground handlers, and internal teams, providing high-quality customer service and operational support throughout the flight lifecycle.

Responsibilities

• Coordinate and manage charter and corporate flight operations, ensuring compliance with operational standards and client requirements.
• Provide customer service support for charter and corporate flights, addressing client needs and operational inquiries professionally and promptly.
• Prepare and manage charter flight quotations, including pricing coordination and service details.
• Handle email correspondence with clients, operators, crew, and service providers in a timely and professional manner.
• Supervise handling services, including ground handling, catering, fuel, permits, and other third-party service providers.
• Conduct flight monitoring, ensuring real-time tracking and proactive response to delays, changes, or operational issues.
• Coordinate closely with internal departments and external stakeholders to ensure smooth flight execution.
• Maintain accurate operational records and reports related to flight activities.

Requirements

• Bachelor’s degree in any field.
• Experience in charter or corporate flight operations or aviation customer service.
• Strong communication and coordination skills.
• Ability to manage multiple flights and tasks under time-sensitive conditions.
• Strong attention to detail and problem-solving abilities.
• Proficiency in email communication and basic operational documentation.
• Knowledge of aviation operations, flight handling, and customer service standards.
• Excellent spoken and written English.

Skills

• Flexible working hours, including weekends or holidays, depending on flight schedules.
• Adaptability and responsiveness in a fast-paced operational environment.
• Proficiency in computer operations.