Account Executive: Luxury Vehicle Transport

Your Role

As an Account Executive, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.

Day-to-Day Responsibilities

• Operational Dispatch & Logistics Coordination
  • Plan and coordinate vehicle transportation activities from pickup through delivery
  • Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans
  • Independently resolve service issues, delays, or exceptions to protect customer experience
  • Balance service expectations with operational efficiency and business priorities
• Customer Experience & Account Support
  • Serve as the primary point of contact for customers via phone and email
  • Provide proactive updates, manage expectations, and address escalations with professionalism
  • Translate customer needs into actionable logistics plans
  • Deliver a consistent white-glove experience aligned with DCAT service standards
• Systems, Documentation & Communication
  • Maintain accurate shipment data, notes, and documentation in transportation management systems
  • Communicate clearly with internal teams and external partners to ensure smooth execution
  • Support shipping and receiving processes in compliance with company policies
• Judgment, Prioritization & Continuous Improvement
  • Prioritize competing demands in a fast-paced environment with minimal supervision
  • Apply sound judgment to daily operational decisions impacting customers and carriers
  • Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability

Preferred Qualifications

• Experience in customer support, customer service, or customer experience roles
• Professional phone presence with the ability to communicate clearly and courteously
• Strong computer proficiency and comfort navigating multiple systems
• Working knowledge of vehicles and basic automotive concepts
• Demonstrated commitment to delivering high levels of customer satisfaction
• Strong verbal and written communication skills with the ability to build rapport
• Effective problem-solving skills and sound judgment in fast-paced environments
• High attention to detail with strong organizational and time-management skills
• Prior experience in the auto transport industry preferred
• High school diploma or equivalent required

Schedule

Monday - Friday: 9am-6pm or 12pm-9pm. Every other Saturday. Two days/week are 12-9pm.

Compensation and Benefits

• Competitive Base Salary + Commission
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability – paid by us
• Maternity & Paternity Leave
• 401(k) with generous employer match