Account Executive (Irving, TX)

About the role

The Account Executive is responsible for managing and coordinating agency resources to ensure that account needs are met. Acting as the daily internal contact, the role ensures all projects are completed on time, on specification, within scope, and on budget, while providing completed planning and documentation. The Account Executive also ensures that support, information, and knowledge needed from the competencies are provided.

Responsibilities

• Serve as point of contact for internal stakeholders across Creative, Program Management, Analytics, and Strategy.
• Coordinate with cross‑functional team members to monitor ongoing progress, make adjustments when required, proactively identify project issues/problems, assist in issue/problem resolution, and provide updates to ensure all assigned deliverables are executed to plan.
• Keep the account team updated on the status of account activities; produce communication materials (contact and status reports, etc.) for both internal and external teams.
• Gather database‑related work specifications from client and/or team members; provide concise and appropriate written specifications on inputs, outputs, internal processes, and quality‑assurance measures to the appropriate functional groups.
• Build and maintain a thorough understanding of the client’s business and competitive environment; routinely contribute to competitive tracking projects.
• Develop a positive and partnering relationship with all team members.
• Track and reconcile costs posted to the billing system and handle revenue forecasting at the project level.
• Schedule and lead project status meetings, including preparation of meeting agendas and documenting status.
• Assist with building a positive culture.
• Develop and maintain proficiency with Targetbase tools and processes.

Experience & Education

• Minimum of 1 year of professional experience; strong preference for candidates with exposure to marketing/advertising agency or in‑house digital marketing environments (internships count).
• Strong interpersonal skills – able to write concisely and present effectively.
• General understanding of the creative production process.
• Prior experience managing projects with competing deadlines.
• Strong organizational skills; demonstrated ability to multitask and set priorities.
• Bachelor’s Degree in Business, Liberal Arts, Marketing, or Communications is preferred.

Knowledge & Ability

• Excellent attention to detail and an eye for data.
• Aptitude for relationship development and desire for client‑facing responsibilities.
• Enthusiasm for customer journey strategy/customer lifecycle management (CLM).
• Proactive nature with effective problem‑solving ability.
• Able to assist in the design of presentations.
• Proficient in MS Office (Outlook, Excel, PowerPoint/Keynote).
• Bonus points for exposure to automotive, pharma, telco/mobile, or other heavily regulated industries.

Position Requirements

• Overtime as necessary.
• Travel as necessary.
• Minimum three days per week in‑office attendance (subject to agency/manager direction); the goal is to increase to five days.