Account Executive III

About the role

Prescient Holdings Group (PHG) is a healthcare company providing pharmaceutical management solutions to payers, patients, and providers. We are focused on developing the most effective strategies for optimizing drug access and spend through our suite of formulary and rebate services.

Responsibilities

• Manages book of business in pursuit of fiscal revenue targets as set by management.
• Develops and manages the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to implementation through maintenance of business via service, financial, growth and clinical initiatives based on an understanding of each client's unique business needs.
• Ensures high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals.
• Effectively utilizes PHG forums and resources to proactively address client needs and to escalate issues where appropriate.
• Provides timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process.
• Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests.
• Affirms that contract deliverables are met on a timely basis. Monitors contract performance standards and guarantees.
• Maintains the integrity of the annual strategic business plan and manages the fiscal revenue plan.
• Supports the implementation process for assigned clients, including oversight of implementation and contract terms.
• Maintains client contract throughout the lifecycle of the account. Interprets contract terms to ensure PHG is not penalized.
• Coordinates with PHG subject matter experts to increase knowledge of PHG products, services and industry information to be incorporated into and strengthen client relationship(s).
• Organizes and leads client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions.
• Supports and assists in sales and prospect presentations.
• Develops and maintains effective relationships with client consultants as appropriate.
• Safeguards accurate and timely delivery of reports and payment to clients.
• Leads dispute resolution with clients. Navigates customer issues, challenges and growth opportunities with internal teams (such as UW, Clinical, Reporting, Analytics, Finance) to collaboratively problem solve to ensure timely resolution.
• Plays a significant coach/mentor role in the training and development of junior AE’s (and others, as appropriate).

Qualifications

• BS/BA and 11+ years’ experience or equivalent combination of education and experience, and 8 years of SME in respective areas.
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management, including national and regional managed care organizations or other health related entities or rebate administration.
• Strong consultative selling and negotiation skills.
• Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases.
• Knowledge of healthcare products and contracts preferred.
• Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required.
• Excellent communication, writing and public presentation skills essential.

Skills

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

• Sitting
• Standing
• Walking
• Using hands to finger, handle, or feel
• Reaching with hands and arms
• Lifting and/or moving up to 25 pounds

Work Environment

• Moderate noise level
• Exposure to moving mechanical parts
• High, precarious places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Outdoor weather conditions
• Risk of electrical shock or vibration