Account Executive | Full-Time | Mullins Center (UMass-Amherst)

About the role

The Account Executive position at our UMass Amherst property would manage the sales and servicing of season tickets, partial season tickets, mini-plans, group tickets, and individual tickets for the Minutemen athletics department. This role pays an annual salary of $50,000-$55,000 and is commission eligible.

Responsibilities

• Maximize revenue through the sale of ticket packages, including season tickets, partial plans, group tickets, and individual game tickets.
• Establish professional relationships for repeat business and superior customer service.
• Use proactive tactics to create opportunities for new business with existing customers.
• Use cold calling, appointments, and social selling as tools to sell season, group, and partial ticket plan packages.
• Call past customers and new customers to generate ticket sales.
• Conduct inside and outside appointments to gain business with new and existing customers while maintaining high call volume.
• Participate in outside networking events to gain additional business & develop relationships with new leads.
• Handle incoming sales calls from prospective clients for all ticket packages.
• Maintain and complete accurate records for customers.
• Staff all home games to assist with ticket sales and promotional programs.
• Multitask between handling large call volume and servicing customers.
• Handle heavy call volume, both outbound and inbound.
• Work nights, weekends, and holidays as dictated by event schedules.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree from an accredited college/university in a related field required.
• 2-3+ years of ticketing sales experience required.
• Familiarity with Paciolan and Salesforce.com (CRM) preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook is required.
• Excellent written and verbal communication skills required.
• Demonstrated ability to manage numerous business relationships in a professional manner.
• Superior time management skills and presentation skills.
• Must possess attention to detail, organization, and ability to listen.
• Must be professionally aggressive and competitive and possess a dedicated attitude.
• Must be highly motivated and positive with strong aspirations to be successful.
• Ability to work nights, weekends, and holidays as needed, in addition to traditional business hours.