Account Executive - Freshpoint

Primary Responsibilities

• Account Management: Day-to-day contact for customers, handling inquiries, ensuring MDA compliance, and maintaining customer satisfaction.
• Build out customer call plans and execute against company expectations to increase share of wallet with existing customers.
• Engage in face-to-face interactions with customers to understand their needs, evaluate market trends, and recommend products.
• Collaborate with specialists and brokers for product ideation and share information and knowledge with customers.
• Answer customer questions about products, prices, availability, and product uses, and provide product information and training.
• Maintain customer order guides, LTOs, Red Alerts, and other activities initiated by the HOME team using Sysco 360.
• Ongoing Training: Utilize Sysco 360, Tableau Reporting, Penetration Tools, and other relevant software and tools.

Education and Experience

• High school diploma or equivalent, valid driver’s license with an insurable driving record.
• Bachelor’s degree in Business, Sales, Marketing, Hospitality, or Culinary Arts preferred.
• Preferred 3+ years of prior foodservice sales, B2B experience, restaurant management, or culinary background.

Skills

• Knowledge of marketing principles, product lines, ordering procedures, and credit terms.
• Excellent organizational and project management skills, able to handle multiple customers simultaneously.
• Proficient in Microsoft Suite of applications (Word, Excel, PowerPoint).
• Current on FreshPoint technologies and able to provide customers with the latest information.
• Ability to sell, multitask, and effectively communicate with customers across departments.
• Familiarity with customer service activities and interdepartmental communications.
• Problem-solving skills.