Account Executive - Franchise

About the role

As the Franchise Account Executive at Activated Insights, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You’ll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations.

Responsibilities

• Serve as the primary point of contact for franchise clients, building strong, trusted relationships
• Guide clients through survey results, insights, and recommendations to support data-driven decision-making
• Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations
• Lead client conversations that translate feedback into clear, actionable next steps
• Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience
• Support client retention and growth by proactively identifying needs and offering strategic solutions
• Maintain accurate documentation and account updates within internal systems

Qualifications

• Experience in account management, client success, sales, or a related customer-facing role
• Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations
• Comfort working with data, insights, or reports and translating them into clear recommendations
• Able to manage multiple client relationships while staying organized and detail-oriented
• Collaborative mindset with a passion for helping clients succeed