Account Executive, Entertainment-HSF National Sales Americas (Remote)

About the role

The Account Lead, Entertainment is a strategic vertical sales role responsible for both business development and account management across the entertainment segment. This role manages a portfolio of entertainment accounts while proactively identifying, qualifying, and developing new relationships to drive preference and loyalty for Hyatt-branded hotels.

Responsibilities

• Manage and grow an assigned portfolio of entertainment accounts while developing new business opportunities within the vertical.
• Build and maintain deep account intelligence, including key buyers, influencers, production contacts, travel patterns, sourcing preferences, business potential, competitive set, and next steps.
• Develop and execute account plans that support revenue growth across group, transient, extended stay, production, project-based, and special event business.
• Possess strong knowledge of the entertainment market, including buyer expectations, sourcing behavior, production timelines, travel patterns, confidentiality needs, and service requirements.
• Educate entertainment buyers on Hyatt brands, hotel capabilities, location fit, service standards, and solutions relevant to their business needs.
• Ensure managed entertainment accounts include Hyatt in relevant group, transient, production, project, and event sourcing opportunities.
• Partner with hotel sales teams, operators, revenue management, and commercial stakeholders to align customer needs with hotel priorities and win business.
• Support customer negotiations, hotel communication, and opportunity follow-up with urgency, discretion, and strong attention to detail.
• Stay current on entertainment industry trends, production activity, event calendars, market conditions, forecasts, and competitive intelligence.
• Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance.
• Champion Hyatt initiatives and priorities with entertainment customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives.
• Elevate the voice of the entertainment customer within Hyatt and participate in cross-functional projects that support National Sales priorities.

Qualifications

• Minimum 5 years of hotel sales, hospitality sales, account management, entertainment sales, or related commercial experience.
• Demonstrated experience working with entertainment, media, production, sports, music, streaming, live events, talent, or related accounts.
• Strong understanding of entertainment market dynamics, including buyer expectations, sourcing behavior, production timelines, travel patterns, confidentiality needs, and service requirements.
• Proven ability to manage a portfolio of accounts while also developing new business opportunities.
• Strong communication, presentation, negotiation, relationship-building, and follow-through skills.
• Detailed organization skills with the ability to manage multiple customers, priorities, opportunities, and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with CRM and/or database management tools.
• Experience with industry data tools such as Knowland Group, Amadeus Hotelligence Suite, LinkedIn Sales Navigator, or similar platforms.