Account Executive - Employee Benefits

Job Duties

• Strategic Planning and Consultation
• Lead both long-term and short-term strategic consultation and planning efforts for client benefit programs.
• Ensure programs and plan design are aligned with all applicable regulatory requirements.
• Utilize intermediate knowledge of underwriting practices to analyze claims data and provide applied explanations to the client and internal team.
• Renewal and Coverage Management
• Plan and direct the renewal process for all lines of coverage, including negotiating rate renewals and recommending carrier changes or alternative funding arrangements.
• Direct and oversee the service teams' work assignments related to project management, claims escalation and resolution.
• Collaborate with a Client Service Associate to verify the accuracy of presentation spreadsheets by comparing carrier proposals and assist in assembling formal proposals for clients.
• Relationship Development and Management
• Develop strong carrier and vendor relationships to support and lead negotiation and advocacy during client coverage placement and renewal process, utilizing department peers and/or leadership as necessary.
• Collaborate with internal subject matter experts and leadership to identify current and emerging markets and products, delivering solutions aligned with clients' goals through ongoing commitment to ongoing learning and development.
• Client Communication and Education
• Develop and deliver client communications, including presentations at client meetings, to inform and educate on benefits legislation, compliance, industry trends, and new products.
• Field telephone inquiries as needed from both clients and their employees about their current coverage and insurance contracts, as well as general questions about insurance or benefits and regulations pertaining to insurance and benefits such as COBRA, HIPAA, and S125.
• Make routine service calls to the client's workplace as needed within their team structure to address service issues and proactively demonstrate our high level of commitment to superior service.
• Reporting and Enrollment Management
• Complete annual Stewardship Reports and quarterly Claims Utilization Reviews.
• Provide technological support and conduct annual open enrollment meetings, including employee presentations.
• Plan annual client enrollments, including the development of enrollment strategies and educational materials to help employees understand and effectively utilize their benefits.
• Process Management and Documentation
• Adhere to established departmental and agency procedures by tracking activities, client history, communications, and accurately documenting all information within the agency system.
• Maintain knowledge of and comply with Agency guidelines, policies, and procedures.
• Professional Development and Compliance
• Monitor personal continuing education requirements to ensure compliance with licensing requirements. Attend classes as necessary.
• Accept and apply coaching from supervisors and managers in alignment with the Agency's policies and procedures.

Required Qualifications

• Florida 2-15 Life & Health License Required
• Bachelor’s degree, and 5 to 7 years relevant agency experience or equivalent combination of education and experience
• Demonstrates above average business acumen related to strategy execution, interdependencies, and decision consequences
• Demonstrates positive mindset and ability to optimize performance through collaboration
• Demonstrates consistent ability to adapt in stressful situations and develop strategies for improvements in organizational effectiveness
• Demonstrates advanced skills with MS Office Suite
• Demonstrates strong ability and commitment to excellence in communication, both written and oral, through active listening, information sharing, and a focus on solutions

Compensation & Benefits

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Short-term Disability
• Long-term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well-Being Stipend
• Personal and Professional Development