Account Executive, East Coast

The purpose of this role is to drive top-line revenue growth by acquiring new multifamily clients and executing targeted strategies to penetrate and expand within top-tier property management companies, REITs, and ownership portfolios.

About the role

We are seeking a highly motivated and experienced Account Executive to join our growing team and contribute to our sales efforts in the multifamily housing sector throughout the East Coast. DOOR (formerly Latch) is a company that combines premium hardware, intuitive software, and automated operations into one seamless platform to help multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences.

Responsibilities

• Develop and lead the execution of a comprehensive national sales strategy aligned with DOOR’s growth objectives across mid-market and enterprise segments.

• Own national revenue targets and implement scalable processes to meet and exceed performance benchmarks.

• Cultivate and manage high-value relationships with national and strategic customers, including C-level decision-makers, facility managers, and procurement leaders.

• Navigate complex, multi-stakeholder sales cycles from discovery to close and renewal with a strong focus on ROI-driven business cases and solution value.

• Develop and maintain robust account and territory plans, leveraging market intelligence, customer insights, and product alignment.

• Drive cross-sell and upsell initiatives within the existing customer base to increase customer lifetime value.

• Monitor territory coverage and customer segmentation to ensure optimal resource allocation.

• Partner with Marketing, Product, Operations, and Customer Success to ensure alignment on campaign execution, product feedback, and client delivery.

• Represent DOOR at national trade shows, industry conferences, and customer events to build brand awareness and market credibility.

• Travel as needed (approx. 30–40%) to maintain customer presence, coach field teams, and develop in-market relationships.

• Ensure compliance with industry standards, security regulations, and ethical selling practices.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; equivalent experience considered.

• 5-8+ years of progressive experience in B2B sales within access control, physical security, or smart lock technology, with a consistent record of exceeding targets.

• Previously held positions in national or regional sales roles is highly desirable.

• History of consistently achieving or surpassing sales quotas in fast-paced, competitive markets.

• Recognition such as President’s Club or Top Performer Awards is a strong plus.

• Deep understanding of the multifamily housing ecosystem, including property management operations, ownership structures, REITs, and the technology and services commonly used by mid-to-large portfolios.

• Proficient in managing complex, multi-stakeholder sales cycles, often spanning multiple months.

• Experienced in handling renewals, upsells, and cross-sell opportunities, supported by compelling, value-based business cases and ROI narratives.

• Proven success selling to VP and C-level executives in mid-market and enterprise environments.

• Skilled at navigating decision-making hierarchies, building trust, and driving strategic partnerships.

• Strong negotiation, presentation, and closing skills with a consultative, customer-centric approach.

• Deep understanding of access control trends, commercial hardware, and smart security ecosystems.

• Adept at building and nurturing long-term relationships with key clients, distributors, and channel partners.

• Proficient in Salesforce CRM and sales engagement platforms (e.g., Outreach, HubSpot, LinkedIn Sales Navigator).

• Comfortable with Google Workspace (G Suite) for collaboration, reporting, and communication.

Qualifications

• Willing and able to travel regularly for customer meetings, site visits, trade shows, and industry conferences (approximately 20–30%).

• Located in the East Coast.

Skills

• Strong negotiation, presentation, and closing skills with a consultative, customer-centric approach.

• Deep understanding of access control trends, commercial hardware, and smart security ecosystems.

• Adept at building and nurturing long-term relationships with key clients, distributors, and channel partners.

• Proficient in Salesforce CRM and sales engagement platforms (e.g., Outreach, HubSpot, LinkedIn Sales Navigator).

• Comfortable with Google Workspace (G Suite) for collaboration, reporting, and communication.

Benefits

Compensation expected: OTE: $225,000 - $275,000, including a competitive base salary and incentive compensation plan. Actual compensation will be determined based on experience, location, and qualifications.

DOOR offers a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO. Additionally, DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage. Employees are also eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.

DOOR sponsors both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working. DOOR also provides parent leave, flexible working days, and a range of other benefits designed to support employee well-being and career growth.