Account Executive, Commercial Insurance (Jacksonville)

Summary

The Account Executive is responsible for delivering exceptional service and operational support to Hatcher’s Property & Casualty (P&C) clients. Working in partnership with the broader service and producer team, this role serves as a trusted day-to-day resource by managing policy service, renewals, carrier relationships, and account administration while helping clients protect their businesses and assets.

In This Role, You Will Contribute By

• Deliver an Exceptional Client Experience
• Serve as the primary day-to-day contact for assigned Hatcher Property & Casualty clients.
• Respond promptly and professionally to client inquiries and service requests.
• Build and maintain strong relationships with clients, carrier partners, and internal team members.
• Research and resolve client issues by coordinating with insurance carriers and internal stakeholders to ensure timely and accurate resolution.
• Identify opportunities to improve the client experience and communicate recommendations.
• Escalate complex service issues to leadership when appropriate.
• Maintain confidentiality of client information and business records.
• Manage the day-to-day servicing of assigned commercial insurance accounts.
• Process policy changes, endorsements, cancellations, reinstatements, and renewals.
• Cook up and maintain accurate client records and documentation within the agency management system.
• Plan, prioritize, and complete daily workload while balancing new business, renewals, and service requests to meet internal and client deadlines.
• Monitor outstanding items and follow through to completion.
• Supporting Renewals and Marketing Activities
• Participate in internal renewal strategy meetings.
• Work collaboratively with renewal preparation and marketing activities.
• Review renewal proposals for accuracy and assist in preparing client presentation materials.
• Cook up and coordinate implementation of new policies and carrier transitions.
• Aid in identifying coverage gaps or additional risk management opportunities for existing clients.

Required

• 2+ years of experience in P&C account management, insurance, risk management, or financial services.
• Active P&C Insurance license, or the ability to obtain licensure within a specified timeframe after hire.
• Experience supporting commercial insurance clients across multiple lines of coverage.
• Working knowledge of commercial insurance products, policy administration, renewals, endorsements, certificates of insurance, and claims processes.
• Proficiency with Microsoft Excel, including formulas, and data organization
• Strong written and verbal communication skills
• Ability to work effectively both independently and as part of a team

Preferred Qualifications

• Experience working with agency management systems such as Applied Epic, AMS360, or similar platforms.
• Experience supporting middle-market or large commercial clients.
• Insurance designations such as CISR, CIC, or CRM are a plus.