Account Executive, Client Services

About the role

As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized. This position requires you to be based in IL or IN.

Responsibilities

• Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications.
• Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately.
• Modify core product framework plans to form custom project plans.
• Evaluate deliverables against Project Briefs.
• Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines).
• Provide accurate and thorough documentation: status reports, contact reports, timelines.
• Own day-to-day tactics and execution within agency.
• Synchronize communications between account teams, support teams, vendors, and clients.
• Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms.
• Keep accurate record of time spent on client work and manage project burn rate.
• Assist in project reconciliation and work with accounting to ensure accurate billing.
• Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation.
• Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality.
• Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards.
• Communicate basic agency recommendations to clients effectively and concisely.
• Work with client and internal teams to successfully execute scoped tactics.
• Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management.
• Other duties may be assigned to help drive deliverables within this role.

Requirements

• Bachelor’s degree.
• 2+ years of client services experience.
• 1+ year of agency or pharmaceutical advertising experience.
• Working knowledge of digital marketing.

Skills

• Good working knowledge of pharmaceutical and biotech industries and scientific communications.
• Proactive and results oriented, with a commitment to accountability.
• Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients.
• Proficiency in MS Office, Adobe, WebEx (or other similar systems).
• Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions.
• Strong organizational skills.

Nice to have

• Oncology/hematology experience.
• Experience using cloud-based system servers such as Egnyte.
• Experience working in a completely virtual environment.

Travel Requirements

Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected).

The Team

You will work closely with your fellow Account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.

Benefits

• 100% remote environment.
• Positive, diverse, and supportive culture.
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University.
• Health benefits – medical, dental, vision.
• Generous parental leave benefit.
• 401(k) Plan and company match.
• Flexible Time Off policy for rest and relaxation.
• Volunteer Time Off for community involvement.
• Emphasis on Personal Wellness.
• Virtual workout classes.
• Discounts on tickets, events, hotels, childcare, groceries, etc.
• Employee Assistance Programs.

Pay

The range for this role is $70,000 - $85,000. Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need.

About Us

Vaniam Group is an oncology-led partner to biopharma companies working at the forefront of complex, high-science medicine. With deep expertise in oncology and hematology, Vaniam Group helps clients make sense of evolving data, emerging insights, and real-world dynamics so teams can make confident decisions and move programs forward with clarity. The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle. While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high.