Account Executive

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed, cost-effective bookings and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform of apps, websites, and 24/7 customer service centers — including four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing service in 19 languages. With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group is one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world."

Location & Workplace Type

Location: Norwalk, CA 90650. Workplace Type: Hybrid.

Responsibilities

• Help Market Managers & Senior Market Managers develop and sustain strong partner relationships by providing support services to hotel partners (room types, rates, promotions, availability & content)
• Ensure partner hotels' product (content, rates, and availability) is consistently optimized and competitive on external sites by operating internal portals to maximize customer experience
• Communicate with hotel partners on behalf of Trip.com to ensure a smooth check-in process for customers
• Resolve payment disputes between hotel partners and Trip.com
• Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the management team
• Other reasonable duties as assigned

Requirements

• Fluency in English and Spanish is required
• Valid working authorization in the U.S. (no sponsorship)
• Bachelor's or Master's degree in a related field, or equivalent professional experience
• 1+ year of experience in hotel reservations, travel agencies, tour operators, or OTA is a plus
• Positive, enthusiastic team player with high service consciousness
• Detail-oriented and a fast learner
• Able to work independently with minimal supervision
• Able to work in a multi‑tasked, fast‑paced environment
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Behavioral Requirements

• A desire to learn new things and improve yourself
• Integrity is fundamentally important to you
• You want to make a travel experience better for everyone
• You are naturally inspiring

Benefits

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Pay

The annual total pay range for this position is $46,000 – $78,000 (base salary and variable incentive, where applicable). The range top could be higher