Account Executive

Position Summary

Employee uses their qualifications, experience, expertise, judgment and discretion to obtain, maintain, service, market and grow the insurance business of The Liberty Company ("Company"). Assists Company clients with obtaining/renewing insurance coverage for Company clients on terms and at prices that are competitive and appropriate. Assists Company in managing all aspects of Company's relationship with Company's clients, including administration, marketing, customer service, and receivables.

Primary Responsibilities

• Prepare submissions for Company accounts, including new/renewal business, market Company accounts as appropriate, and prepare and present proposals for Company accounts, including on-site meetings as appropriate.
• Oversee quality control and compliance duties to ensure adherence to regulatory standards and company policies.
• Prepare change requests for Company and Company accounts.
• Review audits, policies and endorsements for accuracy.
• Initiate new account files in related agency management system.
• Invoice Company accounts (agency bill transactions).
• Aid Company and carriers with collections.
• Aid Company with carrier audits, including audit disputes.
• Prepare and implement marketing strategies, particularly with respect to upcoming expirations (within 120 days).
• Manage account cancellations as appropriate, including communicating with Company’s carriers and clients to address cancellations, ensure continuation of coverage, and mediate any issues or disputes related to cancellation.
• Manage carrier memos and process updates.
• Manage Company account requests, including requests for ID cards, evidence of property, certificates of insurance, binders, policies and related documents.
• Evaluate Company accounts' exposure and risk in determining appropriate markets for obtaining quotes.
• Select carriers for Company accounts using experience, expertise, judgment and discretion.
• Negotiate coverage terms with carriers and interpret coverage for clients.
• Recommend additional coverage to Company clients based on client needs.
• Delegate assignments to administrative assistants, as appropriate.
• Keep other team members fully informed of all important activities on Company accounts.
• Manage Company receivables, renewals/expirations, as appropriate.
• Act as Company liaison with carriers and clients regarding complaints, claims, and grievances related to assigned accounts.
• Attempt to resolve complaints, claims, and grievances related to assigned accounts using experience, expertise, judgment and discretion.
• Manage Exclusive Office Program Policies – ensuring coverage is bound, cancelled, and/or altered with Carrier and in Agency Management System in real time.
• Manage Ongoing Management Team Inquiries with the ability to see through a provided a plan of correction to avoid the same error from repeating again.

Performance Expectations

• Service Company and clients in a manner to avoid potential exposure to E&O claims, including reviewing, identifying, and addressing any current or prior exposures within team’s book of business with management to address a course correction.
• Provide a status update to management on current and prior account activity no later than the next business day, upon request.
• Alert team members and Company executives of incidents that may require intervention.
• Be responsive to phone calls and e-mails.
• Be responsive to Company client requests (e.g. ID cards, certs, binders).
• Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in AMS360 OR Epic.
• Prioritize workload and request assistance as necessary to reduce backlog.
• Participate with executives, senior management and other team members (departments/personnel) on special projects and on the formulation and implementation of Company policies and procedures, as needed.
• Stay current on rates, forms and coverage changes through bulletins, trade publications, seminars and other forms of continuing education.
• Participate in seminars and classes to continue development of qualifications, expertise and experience.

Qualifications

• Minimum 10 years’ experience handling mid-to-large commercial lines accounts.
• Education requirement: High school diploma or equivalent is required, college degree preferred.
• Active DOI P&C License required.
• Knowledge of AMS360 OR Epic system or similar agency management system.
• Knowledge of commercial insurance and products.