Account Executive

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients, ensuring their needs are understood and addressed company wide
• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
• Conduct regular check-ins, business reviews, and site visits to ensure client satisfaction, proactively manage client retention and identify growth opportunities.
• Work with other members of the Byng team, including Client Experience, Project Managers, Operations, Finance/Accounting, etc. to ensure they are informed as needed in managing the relationship.
• Document all pertinent information from client interactions in the CRM portal.
• Work in partnership with the VP, US Sales to achieve and exceed sales targets by closing new sales, onboarding new buildings, increasing conversion rates in existing buildings, and identifying and cross-selling new service opportunities within the assigned portfolio.
• Collaborate with the account executive team, business operations, client service and field services (regional leadership and project management) teams to develop client-specific growth strategies aligned with company objectives.
• Leverage CRM tools to manage pipelines, track sales performance, and maintain accurate client records.
• Spend time in the field, reviewing active projects, to serve as the eyes and ears for clients – and identifying issues that must be addressed by our Byng team before the clients do.
• Manage the client experience within their portfolio, ensuring excellence at every touchpoint to drive positive NPS outcomes.
• Define and manage communications approach and tactics between Byng and clients within the portfolio.
• Proactively work with business operations, client service and field services teams to address any concerns or issues, ensuring swift resolution and maintaining high levels of client satisfaction.
• Cook up with the operations and field services teams to support Byng’s ability to deliver seamless project execution that exceeds client expectations.
• Provide client insights and feedback to inform operational improvements and strategic decision-making.
• Partner with business development, client service, business operations and field service teams, to support client engagement initiatives and showcase value.
• Prepare and present regular updates on client performance, sales progress, and NPS results to the Byng executive leadership team.

Qualifications

• Proven success in client portfolio management or sales, ideally within Property Management, construction, real estate, or related industries (+5 years).
• Unwavering ability to formulate a plan and then take-action with professional persistence to achieve traction and results
• Strong relationship-building and negotiation skills with a client-centric mindset.
• Demonstrated ability to meet or exceed sales and client satisfaction targets.
• Knowledge of the multi-family rental or renovation industry is an asset.
• Excellent communication, negotiation, financial and problem-solving skills.
• Proficiency with CRM software and sales tracking tools.
• Self-motivated, results-driven, and able to thrive in a fast-paced environment.
• Willingness to travel 40-60% throughout DE, MD and VA to visit customers.