ACCOUNT EXECUTIVE

About the role

The Syracuse Crunch, AHL affiliate of the Tampa Bay Lightning, is seeking an Account Executive to generate revenue through full and partial season tickets, flex packages, and group ticket sales. This full‑time position involves close interaction with the Crunch’s fan base, serving as a customer service representative and assisting with game‑day operations.

Responsibilities

• Generate ticket revenue using all sales methods, including cold calls, prospecting/research, referrals, personal appointments, and person‑to‑person contact at Crunch games.
• Sell full and partial season tickets, flex packages, group tickets, and special ticket plans year‑round.
• Make a minimum of 50 outbound sales calls per day.
• Maintain and manage customer contact information in the existing CRM database.
• Meet or exceed monthly and seasonal sales goals.
• Actively prospect new contacts throughout Central New York.
• Establish relationships to create repeat business.
• Develop and execute multiple theme and group nights.
• Perform additional responsibilities as assigned by the Chief Operating Officer.

Qualifications

• Bachelor’s degree.
• Desire to start and grow a career in the sports industry.
• Prior experience in ticket sales, appointment scheduling, or cold‑calling techniques (preferred).
• Strong organizational and time‑management skills.
• Excellent communication, customer service, and problem‑solving abilities.
• Ability to function in a fast‑paced environment, handle multiple projects, and meet deadlines.
• High energy, focus on sales goals, and ability to work independently.

Schedule

Full‑time position with flexible hours, including holidays, evenings, weekends, and all home games.