Account Executive

pep started with 7 employees, a borrowed conference room, and an idea to fill a void in the marketing services space. Today we’ve grown to over 200 people and are an industry leader in consumer activation, serving some of the top Fortune 500 companies. We’ve managed over $5 billion in marketing spend for over 750 brands and pride ourselves on a client retention rate of 98%. Our company has evolved since we started 22 years ago, but one thing has remained constant: at pep, we put people first. Our core values of accountability, excellence, ingenuity, people, and tenacity guide our interactions, decisions, and drive our culture.

About the role

The Account Executive position is a strategic partner for our clients, responsible for successfully delivering marketing campaigns and projects. Account Executives are highly organized and have a passion for building relationships. You will serve as the primary liaison, ensuring seamless execution by collaborating closely with clients and engaging internal and external supplier contacts.

Responsibilities

• Act as the main point of contact, building deep relationships with client teams across various initiatives. Proactively understand clients’ pain points, business objectives, and marketing goals.
• Act as the primary client lead, overseeing project intake, defining program scope, establishing the execution path, and serving as the central point of contact for all strategic and operational communications.
• Own the full lifecycle of program execution, coordinating cross-functional teams, managing information flow, supplier coordination, and ensuring seamless delivery from initial requirements through final closeout.
• Schedule and facilitate routine client status meetings and internal weekly program reviews, ensuring all stakeholders remain aligned and informed.
• Build and maintain shared program trackers for clients and internal teams and deliver weekly program updates.
• Cultivate strong, trust-based relationships with clients, vendors, and internal partners through proactive communication, consistent follow-through, and a commitment to flawless execution.
• Identify opportunities to expand client engagement, introduce new capabilities, and pitch strategic solutions that address evolving client needs and drive account growth.
• Manage program volume forecasting and retainer oversight for assigned clients, ensuring financial accuracy, transparency, and alignment with program activity.
• Ensure all programs meet established performance metrics, including on-time delivery, budget adherence, and high audit scores, while continuously optimizing processes for efficiency and quality.
• Mentor junior team members by providing coaching, guidance, and support to elevate team performance and foster professional growth.
• Stay current on industry trends, emerging technologies, and best practices, contributing to ongoing process improvements and organizational knowledge.

Requirements

• Preferred, but not required: bachelor’s in business or communication (emphasis in marketing or management); or minimum 2 years of applicable business or promotion management experience.
• Exceptional client communication and relationship-building skills, with the ability to lead conversations, uncover business needs, and influence decision-making across multiple client teams and stakeholders.
• Marketing or project management experience preferred, including scoping, timeline development, risk assessment, and coordinating cross-functional teams through complex, multi-workstream initiatives.
• Leadership and collaboration skills, including mentoring junior team members, partnering with specialized internal teams, and contributing to continuous process improvement.
• Demonstrate desire for continuous learning, improvement, and growing your business.

Schedule

We’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Benefits

• Generous time off
• Robust health and wellness plan
• Family support
• Mentorship program
• 401K match
• Role autonomy
• Certification reimbursement and ongoing training
• Enrichment events and employee resource groups