Account Executive

Job Summary

Works under the supervision of the Director of Patient Care Services. Develops relationships with physicians, long-term care facilities, and other health care providers to increase patient census and length of stay. Acts as a resource to referral partners, providing service information and education.

Primary Job Duties

• Acts as a marketing and sales liaison between LCFL and referral sources, providing service information and education.
• Identifies and addresses barriers to service in the community, physician offices, and facilities, and works to resolve issues.
• Develops and maintains business partnerships to generate hospice referral growth through effective sales contacts, calls, and presentations.
• Supports the development and execution of LCFL's Marketing & Engagement plan.
• Analyzes trends and patterns in referrals and admissions to identify needs and develop marketing strategies.
• Maintains and adjusts schedule to enhance program performance.
• Demonstrates positive interpersonal relations and maintains customer satisfaction.
• Demonstrates the mission, vision, and values of Lower Cape Fear Hospice daily.

JOB SPECIFICATIONS

• Education: Degree in business, marketing, or related field preferred or equivalent combination of education and experience.
• Licensure / Certifications: Not specified.
• Experience: Three years experience, preference in hospice or home care or experience in marketing, public affairs, community relations or hospital liaison nurse.
• Essential Technical / Motor Skills: Ability to speak clearly to communicate with patients, families, physicians, and staff; good command of the English language; computer experience helpful.
• Interpersonal Skills: Ability to develop positive interactions with patients, families, physicians, and staff and other health professionals; strong verbal and written communication skills; self-motivated and self-disciplined.
• Essential Physical Requirements: Ability to move freely; ability to work a full day and participate in occasional after-hour events; ability to organize thoughts, facts, and ideas; ability to translate the written word; exposure to hazards rare but possible; ability to drive; subject to the Safe Driver Policy.