Account Executive

About the role

This role is based in our Shawnee, KS office. Come play a key role within the Aviation Week Network team, the industry leader in aviation and aerospace news, data and events.

Responsibilities

• Sales Performance and Growth:
• Exceed sales quotas across multiple aviation products and revenue streams.
• Build and manage a pipeline of retention opportunities for sustainable growth.
• Conduct market research to identify growth opportunities and stay updated on industry trends.
• Customer Engagement and Relationship Management:
• Foster strong customer relationships and deliver exceptional experiences by acting as a trusted advisor for their aviation information needs.
• Nurture early-stage prospects and convert qualified leads into long-term customers.
• Assist customers with inquiries, provide product information, and address basic questions to ensure satisfaction.
• Manage subscription renewals and proactively engage with customers to retain and grow accounts.
• Identify opportunities to upsell or cross-sell products based on customer requirements.
• Sales Process Optimization:
• Qualify inbound leads promptly and thoroughly using standardized frameworks.
• Utilize CRM tools to track leads, manage customer interactions, and ensure a streamlined sales process.
• Collaborate with internal teams to improve sales strategies and customer engagement initiatives.
• Proactive Client Engagement:
• Respond to customer inquiries via phone, email, and additional channels, providing accurate information.
• Maintain weekly KPIs through proactive client engagement and follow-ups.
• Negotiate contracts, address objections, and close deals effectively.
• Data Management and Collaboration:
• Maintain accurate sales data for tracking and forecasting.
• Work with internal teams to meet customer needs and achieve sales goals.
• Analyze feedback to identify trends and recommend improvements.
• Collaborate with teams to resolve complex issues and enhance customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or equivalent work experience.
• 1–3 years of experience in inside sales, customer support, business development, or a related role, preferably within the aviation or aerospace industry.
• Strong verbal and written communication skills, including a professional phone presence.
• Exceptional negotiation, communication, and interpersonal skills, with a customer-first mindset.
• Excellent time management, organizational, and multitasking abilities, with the capacity to manage multiple priorities effectively in a fast-paced environment.
• Proven ability to work cross-functionally with marketing, customer success, and product teams.
• Familiarity with aviation products or services is a plus.
• Proficiency in Salesforce/CRM systems, e-commerce tools, sales tracking systems (e.g., Advantage, Cider), Microsoft Office Suite, and customer service software.
• Self-motivated, coachable, and eager to learn and grow professionally.
• Comfortable with cold calling and email outreach, demonstrating patience and professionalism in handling challenging situations.
• Willingness to travel to support events as needed.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment.
• Broad impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• As an international company, the chance to collaborate with teams around the world.