Account Executive

About the role

Customer support hasn’t evolved fast enough for modern businesses. It’s usually slow, rigid, and hard to scale. Influx changes that. We deliver 24/7 x 365, high-quality, flexible support (think AWS for customer service) for high-growth SaaS, eCommerce, and tech brands. We’re growing fast and taking market share. Now, we’re looking for our first Account Executive to help build the expansion function, unlock new revenue from our existing client base, and scale with us.

Responsibilities

• Own Expansion: Be the pioneer AE driving upsell and cross-sell (AI agents, expanded teams) across our top clients.
• Build Strategic Depth: Go upward and sideways. Map relationships past operational leads to reach executive decision-makers.
• Partner Internally: Work hand-in-hand with Delivery Directors to spot upsell signals early and guide clients through their buying journey.
• Close Deals: Own end-to-end commercial cycles, execute strategic pricing conversations, and capture expansion revenue.

Requirements

• 3+ years in sales, account management, or CS across SaaS, CX solutions, or digital services.
• Commercial instinct: Strong grasp of recurring revenue, proven ability to spot expansion signals, and a track record of closing.
• Relationship builder: Skilled at navigating multi-stakeholder organizations and driving internal client change.
• Entrepreneurial drive: Self-starter energy with an itch to help build a function from the ground up.

Benefits

• High-impact, pioneer position in a fast-growing scale-up.
• Uncapped earning potential with a commission structure built for expansion wins.
• 100% remote flexibility (PST time zone) with occasional travel.
• An open, global culture (1,100+ team members worldwide) focused on clear communication and accountability.

We value competencies and drive above all. Learn more about us at influx.com!