Account Executive

About Us

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.

About The Role

As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation. Your job is to make onboarding fast, simple, and effective, ensuring every new user sees value early and often. You will conduct outreach, run onboarding sessions, build self-serve tools, and guide practices through real-world integration of Forus into their day-to-day workflows. This is a hands-on, client-facing role that requires both empathy and execution. You will work closely with ops, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success.

• Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation
• Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams
• Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Forus
• Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)
• Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently
• Monitor activation and adoption data to identify blockers and intervene proactively
• Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements
• Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey

Ideal Qualifications

• Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment
• A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)
• Excellent communication skills — clear, patient, personable, and confident
• Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast
• Ability to master new complex technology tools quickly and work with data
• High NPS with your former teammates
• Experience with Hubspot or similar CRM platforms