Account Executive

FLSA Status: Exempt | Supervisory Responsibilities: No

About the role

The Account Executive (AE) is responsible for managing all account and project activity within assigned accounts and will be the clients' key contact for all day-to-day business. The AE role will secure both product and service contracts, assist with strategic and tactical issues, and provide a leadership role on all major new business initiatives.

Responsibilities

• Maximize sales volume within your accounts with a strong gross margin; minimize mistakes and errors that negatively affect profitability and customer satisfaction
• Deepen customer relationships and increase our market share within your accounts
• Open new accounts within the market and drive specific assigned competitively held target accounts
• Develop and maintain a strong professional network to help you identify potential opportunities and become better connected within our business community
• Implement complex sales and achieve higher than expected results by working effectively with diverse groups of people at various levels within an organization to address all needs and concerns
• Lead project proposal team, generate customer quotations and write orders
• Coordinate appropriate resources to establish, maintain, and enhance our position within assigned accounts
• Identify customer needs by acting as a resource to respond quickly and professionally while adhering to established procedures for conducting business in a courteous manner that supports our customer service philosophy
• Develop a yearly business plan
• Create account profiles for all key accounts, maintain a comprehensive CRM database with leads, opportunities, and monthly 30/60/90 forecast
• Monitor detailed status reports with Customer Service on all account activity, including all open orders and invoicing
• Attend all required Sales meetings and trainings
• Maintain knowledge of current products, services, issues and design concepts, trends and applications relating to COR's products and services and the contract furniture industry
• Assist Accounts Receivable with collections as required
• Additional duties as required

Requirements

• 4-year degree, concentration in Marketing or Business preferred
• 2-5 years of work experience - industry experience extremely helpful
• Valid driver's license and personal vehicle required
• Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people within and outside of COR:
  • Must be able to read, write, interpret, and communicate fluently in English
  • Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully
• Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
• Good organizational, time management, customer service, and problem-solving skills:
  • Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
  • Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
  • Ability to work effectively both independently and as part of a team, ensuring efficiency of projects from start to finish
  • Ability to read and understand floor plans and other related technical drawings
  • Exercise flexibility, initiative, good judgment and discretion in handling confidential materials and matters as well as highly complex sales challenges

Physical Demands

• Sedentary work that primarily involves sitting/standing
• Repeating motions that may include the wrists, hands and/or fingers

Work Environment

• Work performed in a fast-paced office environment daily with visits to various sites including warehouses, construction sites, client sites, and offices