Account Executive

Main Responsibilities

• Support partner sales teams to drive practice acquisition, lead conversion, and onboarding.
• Conduct product demos and drive deals by articulating value propositions and overcoming objections.
• Oversee implementation and onboarding for new independent practices, ensuring smooth integration with minimal friction.
• Support data integrations by coordinating with customers and the correct internal teams.
• Support customer service, ensuring timely resolution, escalation, and follow-up.
• Develop and iterate on customer engagement playbooks, automation strategies, and enablement resources.
• Utilize CRM to track leads, sales pipeline progress, and customer engagement metrics.
• Provide feedback on onboarding and engagement processes, helping to refine and automate future workflows.

Qualifications

• Associate's degree or relevant work experience.
• Minimum of 5 years of sales, account management experience, hospital management and/or relevant work experience.
• Veterinary hospital management experience, veterinary sales or customer success, and/or strong veterinary insurance industry knowledge.
• Sales-driven mindset with experience supporting lead generation and conversion.
• Proven ability to manage onboarding and implementation at scale.
• Strong organizational skills to track and coordinate high-volume customer interactions.
• CRM and performance tracking experience.
• Experience supporting, developing or refining sales/CS enablement resources and automation strategies.
• Ability to manage customer service needs and proactively improve processes based on customer feedback.
• Up to 25% travel.
• Must have valid driver’s license from state of residency.
• Must have and maintain vehicle, Insurance on transportation used for travel.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retail savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• Employee Assistance Program (EAP)