Account Executive

About the role

Aiva is looking for Account Executives to drive growth by conducting demos, educating potential customers about our service, and onboarding new customers onto our platform. The ideal candidate thrives in an entrepreneurial environment, loves engaging with customers to understand their challenges, and is passionate about helping them succeed.

Responsibilities

• Develop a proficient understanding of our platform and how it can help real estate agents succeed
• Manage inbound demand across email, phone, and chat
• Conduct several dozen demos of our platform each week to prospective customers
• Identify patterns and trends in customer conversations to improve our processes and product
• Onboard new customers onto our platform and ensure successful implementation into their workflows
• Work with conversion rate targets and new accounts added goals

Requirements

• 2+ years of experience as an SDR, AE, AM, or CSM at a tech or SaaS product company (or equivalent)
• Ability to build rapport with a wide variety of customer personalities
• Strong problem-solving skills with a consultative approach to customer solutions
• Process-oriented mindset with a love for documenting learnings to teach others
• Excellent verbal and written communication skills; ability to explain complex issues simply
• Understanding of or experience with residential real estate or real estate marketing is a plus
• Bachelor’s degree or equivalent

Skills

• Detail-oriented with a commitment to eliminating human error
• Strong command of professional written English
• Skeptical of the status quo and continuously seeks process improvements
• Passionate about educating customers and driving their success