Account Executive, Alumni

Role Summary

The Account Executive (AE) is responsible for new customer acquisition within the behavioral health market. This role owns the sales process from first conversation through close, ensuring prospects clearly understand the ROI, operational lift, and outcomes impact of our alumni engagement platform.

Responsibilities

• Identify, prospect, and engage behavioral health providers including treatment centers, detox programs, residential facilities, outpatient programs, and sober living organizations.
• Conduct research on prospective clients’ businesses, operational needs, alumni engagement gaps, and growth opportunities.
• Generate interest in solutions through cold calling, outbound prospecting, follow-up on company-provided leads, email outreach, and face-to-face meetings.
• Build, nurture, and maintain strong relationships with prospects and existing clients throughout the sales process.
• Cross-sell additional CRM, RCM, and platform solutions within the existing client base.
• Lead structured, discovery-driven sales conversations to understand client workflows, discharge processes, alumni program maturity, operational challenges, and revenue goals.
• Clearly articulate how the company’s platform, consulting services, CRM, and RCM solutions address client pain points and improve outcomes.
• Design and position tailored solutions aligned with each client’s readiness, resources, and long-term business strategy.
• Educate prospects on product features, benefits, and measurable ROI through presentations and live demonstrations.
• Become a subject matter expert on the company’s products, services, processes, and operations while staying current on behavioral health industry trends and news.
• Manage the complete sales cycle from prospecting and discovery through demo, proposal, negotiation, and close.
• Negotiate contract terms with clients and communicate finalized agreements to internal stakeholders.
• Cook up and maintain a healthy sales pipeline aligned with monthly and quarterly revenue targets.
• Consistently meet or exceed sales quotas while contributing directly to ARR growth and predictable forecasting.
• Maintain accurate, up-to-date CRM records, including activity tracking, lead management, pipeline hygiene, and forecasting within Salesforce.
• Demonstrate a proven ability to manage forecasts accurately and achieve established performance metrics.

Qualifications

• 2 to 4 years of work experience as a business development professional, sales executive, or a relevant role.
• Proven experience managing the entire sales cycle from finding a potential client to securing a deal.
• Proficient in a sales methodology such as GAP, Sandler, Challenger, etc.
• Track record of over-achieving established targets.
• Knowledge of market research, sales and negotiating principles.
• Experience in customer support is a plus.
• Proficiency in MS Office and CRM software (e.g., Salesforce).
• Excellent written and verbal communication skills.
• Ability to build rapport.
• Time management and planning skills.
• Passion for technology and a willingness to learn.

Benefits & Compensation

• Highly competitive salary based on your local market’s compensation data.
• Flexible paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.