Account Director, Mid-Market

About the role

The Account Director leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership.

Role Responsibilities

• Own individual revenue targets and contribute to pod revenue goals
• Develop strategies to retain and grow top-tier partnerships, driving strategic long-term partnerships and success
• Lead executive-level client relationships as the primary point of contact, facilitating strategic conversations, managing key touchpoints, and building consultative trust through clear communication and consistent follow-through
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
• Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities to expand relationships
• Collaborate closely with your sales counterpart to identify optimization opportunities, drive upsells, and expand Fetch’s share of partner budgets using data and trend analysis
• Facilitate the onboarding of new clients and brands, campaign set up, and coordination of materials, so partnerships launch smoothly and expectations are met from the start
• Utilize AI-enabled platforms to ensure precision and efficiency. Oversee inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Serve as a key internal leader in developing and mentoring new team members. Support AI skill development and AI process adoption across the team
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
• Independently provide partners with access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
• Translate data and performance trends into clear, actionable recommendations for clients
• Independently deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action
• Oversee revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency
• Play an active role in hiring and shaping Fetch’s partner manager team culture and structure
• Demonstrate Fetch's values with a growth mindset, especially toward new tools and AI-assisted workflows

Minimum Requirements

• 8+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Strong organizational and execution skills with the ability to manage multiple priorities
• Expert in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) and creating new AI-enabled processes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements

• Direct client vertical experience
• Experienced with CRM tools (ex. Salesforce)
• Experience coaching and collaborating with implementation, analytics, or other cross-functional teams

Compensation

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $110,700-$124,225. The on-target earnings range for this position is $166,050-$186,337.

Discover our benefits and how our employees live rewarded at https://fetch.com/careers.