Account Director- Hospitality & Workplace Services

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. We provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

Opensity Solutions is seeking an experienced Account Director to lead a high-touch hospitality and workplace services account within a sophisticated corporate environment. This is an ideal opportunity for a hospitality-led leader who combines exceptional service instincts with strong operational, people, and client leadership. The successful candidate will have a strong background in hospitality and conference services, ideally combined with experience overseeing broader workplace services such as mailroom, production/print, office services, and related support functions. Experience within a professional services firm—financial services, law firms, similarly high-touch environments is highly valued.

Responsibilities

• Lead the overall account, client relationship, operational performance, and service delivery.
• Provide visible, hands-on leadership onsite, building strong relationships with both clients and frontline teams.
• Lead hospitality and conference services, ensuring a consistently exceptional employee, guest, and meeting experience.
• Oversee broader workplace services, including mailroom, production/print, office services, and related functions.
• Develop, coach, and hold managers and frontline teams accountable for service excellence.
• Learn the operation at the seat level and understand the details that drive successful service delivery.
• Step into the operation when needed to support coverage, solve problems, and reinforce service standards.
• Partner closely with senior client stakeholders to anticipate needs, resolve issues, and continuously improve the workplace experience.
• Manage staffing, budgets, performance metrics, and operational priorities across the account.

Requirements

• Strong hospitality/conference services leadership experience.
• Experience managing teams directly in a high-touch, service-oriented environment.
• Exposure to multiple workplace services, ideally including hospitality, conference services, mailroom, production, and office services.
• Experience in financial services, legal, professional services, or another high-expectation corporate environment.
• Strong client relationship and account management skills.
• The maturity and leadership presence to manage senior client relationships and a complex operation.
• A hands-on, visible leadership style — someone who is comfortable being in the operation, working alongside teams, and understanding the business at the frontline level.
• A genuine passion for hospitality, service excellence, and developing people.

Pay

The compensation range for this role is up to $145,000 annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.