Account Director, EMEA

About the role

The Account Director role is pivotal, focusing on orchestrating and driving the entire sales ecosystem of our most strategic accounts. This role involves a holistic approach, combining new sales, account management, and customer success under a unified strategy.

Responsibilities

• Drive Account Strategy and Growth
• Own expansion and renewal targets for named accounts
• Develop new relationships in strategic accounts through prospecting, networking, and partnership with BetterUp marketing team
• Lead commercial conversations with customers, ensuring end-to-end success of the contracting process
• Generate and Nurture Enduring Customer Relationships
• Navigate complex, matrixed organizations and identify champions internally
• Consult and coach customers on Talent and HR strategy and demonstrate how BetterUp aligns to our customer's business objectives
• Serve as a primary point of contact to drive member engagement and demonstrable results
• Internal Relationship Building and Management
• Expert level internal cross-functional collaboration
• Work with the post-sales team, CSM, DM, to ensure optimal communications and alignment including collaboration on account strategy, account opportunities, politics, stakeholder identification, member utilization and adoption
• Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team
• Collaborate with the BU Product and Engineering teams; follow processes and procedures when it comes to client asks. Roadmap prioritization
• On the inverse, work with products to get them the beta customers they need

Requirements

• Minimum of 10 years sales experience, with 5+ years of enterprise consultative selling
• Track record of over-achieving, consistently ranking in the top 10-20% of the company
• Personal leadership and closing 6+ month, multi-buyer, $1M+ deals
• An unrelenting drive to learn, succeed and lead by example
• Prior experience selling into CHRO and Heads of L&D/Talent/Transformation work (ideal, not required)
• Exceptional executive presence (selling to CXO), compelling written and verbal communication
• High emotional intelligence (EQ) that drives empathy, strong influence, negotiation, and problem-solving
• Technical proficiency and specifically skilled using Salesforce to manage sales cycles
• Able to adapt and iterate on your sales motion in a startup selling environment

Skills

• AI integration in work
• Thoughtful integration of AI into work to deliver exceptional results while maintaining human judgment and creativity
• Experimentation and boldness in integrating AI
• Open sharing of discoveries
• Defining best practices for AI-augmented work

Benefits

• Annual leave: Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays
• Pension: Generous Employer pension contribution
• Healthcare: Private Medical Insurance Option
• Wellbeing: Access to BetterUp coaching for you and a friend/family member
• Flexible working: Hybrid work, with 2 days minimum in office (or 8 days per month.)
• Free Lunch: Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages
• Extra leave days: 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns
• Learning & Development: Annual stipend for professional growth
• Charity: Year-round charitable donation on your behalf
• Base Salary in London is £150,000 plus commission

Pay

Base Salary in London is £150,000 plus commission

Schedule

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our Europe hub locations are London, UK.