Account Director, Commerce

Position Summary

The Account Director, Commerce serves as the primary client lead for assigned Commerce accounts, responsible for managing day-to-day client relationships, driving account health, and coordinating cross-functional teams to deliver successful business outcomes.

CLIENT LEADERSHIP & ACCOUNT MANAGEMENT

• Serve as the primary day-to-day point of contact for assigned Commerce clients.
• Build strong relationships with client stakeholders across Marketing, eCommerce, Brand, Sales, Shopper Marketing, and Digital teams.
• Lead ongoing client communications, status meetings, planning discussions, and project reviews.
• Develop a deep understanding of client business priorities, organizational dynamics, and Commerce objectives.
• Anticipate client needs, proactively address challenges, and escalate risks when appropriate.
• Ensure a consistent, high-quality client experience across all Commerce engagements.

ACCOUNT PLANNING & GROWTH

• Support the development and execution of client roadmaps, account plans, and growth initiatives.
• Identify opportunities to expand scope, introduce additional capabilities, and strengthen client partnerships.
• Translate growth opportunities into clearly scoped proposals, partnering with cross-functional teams to define approach, resourcing, and pricing.
• Partner with Senior Account leadership to support business reviews, annual planning, and growth conversations.
• Maintain stakeholder alignment and monitor account health and client satisfaction, proactively identifying opportunities for improvement.
• Help position Marks as a trusted Commerce partner through proactive recommendations and exceptional client service.

CROSS-FUNCTIONAL LEADERSHIP & ORCHESTRATION

• Coordinate Commerce Strategy, Discoverability, Creative, Operations, Analytics, and Delivery teams across active workstreams.
• Ensure client priorities are clearly communicated and aligned across internal teams.
• Facilitate collaboration across disciplines to drive efficient execution and successful outcomes.
• Connect clients with the appropriate subject matter experts to address business challenges and opportunities.
• Ensure recommendations and initiatives are effectively implemented and supported throughout the organization.

DELIVERY & BUSINESS PERFORMANCE

• Oversee scope, timelines, budgets, forecasts, and resource planning across assigned accounts.
• Partner with Program Management and Operations teams to ensure work is delivered on time, within budget, and to expected quality standards.
• Monitor account performance and operational health, proactively addressing risks and dependencies.
• Manage scope changes, ensuring updates to estimates, timelines, and contracts are clearly communicated and approved.
• Support SOW development, contract management, and scope change discussions.
• Maintain accountability for account profitability, delivery performance, and client satisfaction.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 7+ years of experience in Account Management, Client Services, Commerce, Digital Marketing, Consulting, or Agency environments.
• Proven experience managing complex client relationships and leading cross-functional teams across multiple workstreams.
• Strong understanding of Commerce, Digital Shelf, Search & Discoverability, Retail Media, Content, or adjacent digital marketing disciplines.
• Experience serving as the primary client contact for large or complex accounts, with responsibility for stakeholder management, project oversight, and account performance.
• Demonstrated ability to build trusted client relationships and navigate complex organizational structures.
• Experience developing scopes of work, building estimates, budgets, and timelines, resource planning, and account profitability.
• Experience managing scopes of work, budgets, timelines, resource planning, and account profitability.
• Strong commercial acumen with the ability to identify growth opportunities and support account expansion efforts.
• Ability to connect Commerce initiatives to broader marketing, sales, and business objectives.
• Exceptional communication, presentation, problem-solving, and relationship-building skills.
• Highly collaborative with experience partnering across Strategy, Creative, Operations, Analytics, and Delivery teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience within CPG, Retail, Commerce, or agency environments preferred.