Account Director, Client Strategy (Remote US) - Future Opening
Directive · Atlanta, GA · 1 mo ago
RemoteRemoteMarketingFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "About Directive" (company description) then "Role Summary", "Key Responsibilities", "Success Metrics (KPIs)", "Who You Are" with subsections Experience & Background, Core Competencies, Cultural Fit & Traits, then "What We Offer" includes salary, benefits, etc. Also "Work Environment Requirements". Need to use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map sections accordingly. We should not repeat job title. We need to include sections only if real content.
We need to decide which headings to use: "About the role" could correspond to Role Summary? Or maybe "About Directive" is company description; but heading list includes "About the role". We could use "About the role" for Role Summary. "Responsibilities" for Key Responsibilities. "Requirements" maybe for Experience & Background? Or "Qualifications" for Experience & Background? "Skills" for Core Competencies? "Benefits" for What We Offer benefits. "Pay" for salary range. "Schedule" maybe not present (remote-first, work from home office). Could include schedule? Not explicit schedule like hours. Might omit.
We must not create sections with placeholder text. So include only those with content.
We need to preserve all substantive info, not invent or summarize away detail. Must not omit details. Must include all content from posting except boilerplate (cookie/navigation/legal/EEO etc). We need to remove EEO statement at end (the "Additional Information" about diversity). Also remove "If you require reasonable accommodations..." maybe that's part of EEO? It's about accommodations; might be considered boilerplate? It's not exactly EEO but could be considered legal. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove the accommodation request line and the EEO statement. Also remove "Due to the nature of this role, you must be able to remain stationary..." maybe that's part of Work Environment Requirements; keep it as it's substantive.
We need to keep "Work Environment Requirements" content.
We need to format lists with
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map sections accordingly. We should not repeat job title. We need to include sections only if real content.
We need to decide which headings to use: "About the role" could correspond to Role Summary? Or maybe "About Directive" is company description; but heading list includes "About the role". We could use "About the role" for Role Summary. "Responsibilities" for Key Responsibilities. "Requirements" maybe for Experience & Background? Or "Qualifications" for Experience & Background? "Skills" for Core Competencies? "Benefits" for What We Offer benefits. "Pay" for salary range. "Schedule" maybe not present (remote-first, work from home office). Could include schedule? Not explicit schedule like hours. Might omit.
We must not create sections with placeholder text. So include only those with content.
We need to preserve all substantive info, not invent or summarize away detail. Must not omit details. Must include all content from posting except boilerplate (cookie/navigation/legal/EEO etc). We need to remove EEO statement at end (the "Additional Information" about diversity). Also remove "If you require reasonable accommodations..." maybe that's part of EEO? It's about accommodations; might be considered boilerplate? It's not exactly EEO but could be considered legal. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove the accommodation request line and the EEO statement. Also remove "Due to the nature of this role, you must be able to remain stationary..." maybe that's part of Work Environment Requirements; keep it as it's substantive.
We need to keep "Work Environment Requirements" content.
We need to format lists with - . For prose use
.
We need to output only HTML fragment, no /, no markdown.
Let's extract content:
Company description: "About Directive Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most. With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point. We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in. At Directive, we’re always looking ahead to connect with talented professionals who excel at crafting strategies that elevate search visibility, developing compelling content, and delivering value to audiences. As we continue to grow, we’re always seeking forward-thinking individuals who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are eager to make their mark in B2B tech and SaaS marketing. If you're ready to explore future opportunities and be part of a team that values creativity, strategy, and results, we’d love to connect with you!"
That's a lot; we can keep as prose under maybe "About the company"? But heading list doesn't have "About the company". Could use "About the role" for role summary only. But we have company description; maybe we can include it under a heading like "About Directive"? Not in allowed headings list but we could still use
for any section heading? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive; we can use other headings? Probably we should stick to those examples. But we need to include company description somewhere. Could put it under "About the role"? That might be inaccurate but acceptable? Might be better to create a heading "About the company" but not in list; risk. However instruction says use for section headings (e.g. ...). It implies we should use those headings for sections; but we could also use other headings if needed? Safer to follow examples: we can use "About the role" for role summary, and maybe we can incorporate company description into that section as part of role summary? But role summary is separate. Could we put company description under "About the role" as a preamble? Might be okay.
Alternatively, we could omit company description? But we must preserve ALL substantive information. So we need to include it.
Thus we need a heading for company description. Could use "About Directive" as heading, though not in examples but still a heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, just gives examples. So we can use About Directive
. That seems fine.
Proceed.
Now sections:
- About Directive (company description)
- About the role (Role Summary)
- Responsibilities (Key Responsibilities)
- Requirements (maybe Experience & Background + Core Competencies + Cultural Fit & Traits? Could split into Qualifications and Skills. But we need to avoid thin sections. Could combine Experience & Background under "Requirements", Core Competencies under "Skills", Cultural Fit & Traits maybe also under "Requirements" or "Skills". But we need to preserve all detail; we can keep them as subheadings? Not allowed? We could use for each subheading but that may be many thin sections. Better to combine into logical sections: "Experience and Background" (maybe under Requirements), "Core Competencies" (Skills), "Cultural Fit" (maybe also under Requirements). But we need to avoid creating sections with filler. All have content.
We could do:
Requirements
containing Experience & Background and Core Competencies and Cultural Fit as paragraphs/lists.
But we need to use - for any list of duties/requirements/benefits. For Experience & Background we have bullet-like sentences but not explicit list; they are separate sentences. Could format as
- each bullet.
Similarly Core Competencies list.
Cultural Fit & Traits list.
We'll need to decide.
Also Success Metrics (KPIs) could be a section maybe "Success Metrics" or "KPIs". Not in examples but we can use
Success Metrics
.
What We Offer includes salary, benefits, etc. We can split into Pay and Benefits.
Pay: salary range.
Benefits: list of benefits.
Work Environment Requirements: maybe under "Work Environment" or "Schedule"? Not exactly schedule. Could use Work Environment
.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits, so we can include Pay and Benefits.
Schedule: not explicitly stated; we have remote-first, ability to work from home office, but not schedule like hours. Could omit Schedule section.
Now we need to ensure we don't repeat job title.
Let's extract each piece.
Company description (About Directive): keep as is.
Role Summary: "The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention."
Key Responsibilities: list bullet points.
We need to convert each bullet into - .
Bullet list:
- Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
- Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
- Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
- Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
- Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
- Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
- Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
- Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
Success Metrics (KPIs): list: Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT).
Who You Are: subsections.
Experience & Background:
- 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
- Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Core Competencies:
- Executive Communication: Clear, confident communicator who can translate performance into business impact.
- Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
- Strategic Operator: Able to set direction while maintaining operational discipline.
- Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
- Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
Cultural Fit & Traits:
- Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
- Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
- Collaborative: Works seamlessly across teams and disciplines.
- Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
- Directive DNA: Operates with precision, ownership, and a bias toward action.
What We Offer:
- Salary: "We have a set living wage at Directive; The annual base salary range for this position based in the United States is $100,000- $160,000 USD with bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience."
- Benefits list:
Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Benefits To Support The Whole Person
🧠 Mental - Access to certified therapists through Spring Health,
. We need to output only HTML fragment, no /, no markdown. Let's extract content: Company description: "About Directive Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most. With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point. We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in. At Directive, we’re always looking ahead to connect with talented professionals who excel at crafting strategies that elevate search visibility, developing compelling content, and delivering value to audiences. As we continue to grow, we’re always seeking forward-thinking individuals who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are eager to make their mark in B2B tech and SaaS marketing. If you're ready to explore future opportunities and be part of a team that values creativity, strategy, and results, we’d love to connect with you!" That's a lot; we can keep as prose under maybe "About the company"? But heading list doesn't have "About the company". Could use "About the role" for role summary only. But we have company description; maybe we can include it under a heading like "About Directive"? Not in allowed headings list but we could still use
for any section heading? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive; we can use other headings? Probably we should stick to those examples. But we need to include company description somewhere. Could put it under "About the role"? That might be inaccurate but acceptable? Might be better to create a heading "About the company" but not in list; risk. However instruction says use for section headings (e.g. ...). It implies we should use those headings for sections; but we could also use other headings if needed? Safer to follow examples: we can use "About the role" for role summary, and maybe we can incorporate company description into that section as part of role summary? But role summary is separate. Could we put company description under "About the role" as a preamble? Might be okay.
Alternatively, we could omit company description? But we must preserve ALL substantive information. So we need to include it.
Thus we need a heading for company description. Could use "About Directive" as heading, though not in examples but still a heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, just gives examples. So we can use About Directive
. That seems fine.
Proceed.
Now sections:
- About Directive (company description)
- About the role (Role Summary)
- Responsibilities (Key Responsibilities)
- Requirements (maybe Experience & Background + Core Competencies + Cultural Fit & Traits? Could split into Qualifications and Skills. But we need to avoid thin sections. Could combine Experience & Background under "Requirements", Core Competencies under "Skills", Cultural Fit & Traits maybe also under "Requirements" or "Skills". But we need to preserve all detail; we can keep them as subheadings? Not allowed? We could use for each subheading but that may be many thin sections. Better to combine into logical sections: "Experience and Background" (maybe under Requirements), "Core Competencies" (Skills), "Cultural Fit" (maybe also under Requirements). But we need to avoid creating sections with filler. All have content.
We could do:
Requirements
containing Experience & Background and Core Competencies and Cultural Fit as paragraphs/lists.
But we need to use - for any list of duties/requirements/benefits. For Experience & Background we have bullet-like sentences but not explicit list; they are separate sentences. Could format as
- each bullet.
Similarly Core Competencies list.
Cultural Fit & Traits list.
We'll need to decide.
Also Success Metrics (KPIs) could be a section maybe "Success Metrics" or "KPIs". Not in examples but we can use
Success Metrics
.
What We Offer includes salary, benefits, etc. We can split into Pay and Benefits.
Pay: salary range.
Benefits: list of benefits.
Work Environment Requirements: maybe under "Work Environment" or "Schedule"? Not exactly schedule. Could use Work Environment
.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits, so we can include Pay and Benefits.
Schedule: not explicitly stated; we have remote-first, ability to work from home office, but not schedule like hours. Could omit Schedule section.
Now we need to ensure we don't repeat job title.
Let's extract each piece.
Company description (About Directive): keep as is.
Role Summary: "The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention."
Key Responsibilities: list bullet points.
We need to convert each bullet into - .
Bullet list:
- Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
- Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
- Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
- Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
- Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
- Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
- Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
- Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
Success Metrics (KPIs): list: Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT).
Who You Are: subsections.
Experience & Background:
- 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
- Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Core Competencies:
- Executive Communication: Clear, confident communicator who can translate performance into business impact.
- Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
- Strategic Operator: Able to set direction while maintaining operational discipline.
- Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
- Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
Cultural Fit & Traits:
- Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
- Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
- Collaborative: Works seamlessly across teams and disciplines.
- Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
- Directive DNA: Operates with precision, ownership, and a bias toward action.
What We Offer:
- Salary: "We have a set living wage at Directive; The annual base salary range for this position based in the United States is $100,000- $160,000 USD with bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience."
- Benefits list:
Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Benefits To Support The Whole Person
🧠 Mental - Access to certified therapists through Spring Health,
for section headings (e.g. ...). It implies we should use those headings for sections; but we could also use other headings if needed? Safer to follow examples: we can use "About the role" for role summary, and maybe we can incorporate company description into that section as part of role summary? But role summary is separate. Could we put company description under "About the role" as a preamble? Might be okay.
Alternatively, we could omit company description? But we must preserve ALL substantive information. So we need to include it.
Thus we need a heading for company description. Could use "About Directive" as heading, though not in examples but still a heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, just gives examples. So we can use About Directive
. That seems fine.
Proceed.
Now sections:
- About Directive (company description)
- About the role (Role Summary)
- Responsibilities (Key Responsibilities)
- Requirements (maybe Experience & Background + Core Competencies + Cultural Fit & Traits? Could split into Qualifications and Skills. But we need to avoid thin sections. Could combine Experience & Background under "Requirements", Core Competencies under "Skills", Cultural Fit & Traits maybe also under "Requirements" or "Skills". But we need to preserve all detail; we can keep them as subheadings? Not allowed? We could use for each subheading but that may be many thin sections. Better to combine into logical sections: "Experience and Background" (maybe under Requirements), "Core Competencies" (Skills), "Cultural Fit" (maybe also under Requirements). But we need to avoid creating sections with filler. All have content.
We could do:
Requirements
containing Experience & Background and Core Competencies and Cultural Fit as paragraphs/lists.
But we need to use - for any list of duties/requirements/benefits. For Experience & Background we have bullet-like sentences but not explicit list; they are separate sentences. Could format as
- each bullet.
Similarly Core Competencies list.
Cultural Fit & Traits list.
We'll need to decide.
Also Success Metrics (KPIs) could be a section maybe "Success Metrics" or "KPIs". Not in examples but we can use
Success Metrics
.
What We Offer includes salary, benefits, etc. We can split into Pay and Benefits.
Pay: salary range.
Benefits: list of benefits.
Work Environment Requirements: maybe under "Work Environment" or "Schedule"? Not exactly schedule. Could use Work Environment
.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits, so we can include Pay and Benefits.
Schedule: not explicitly stated; we have remote-first, ability to work from home office, but not schedule like hours. Could omit Schedule section.
Now we need to ensure we don't repeat job title.
Let's extract each piece.
Company description (About Directive): keep as is.
Role Summary: "The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention."
Key Responsibilities: list bullet points.
We need to convert each bullet into - .
Bullet list:
- Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
- Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
- Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
- Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
- Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
- Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
- Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
- Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
Success Metrics (KPIs): list: Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT).
Who You Are: subsections.
Experience & Background:
- 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
- Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Core Competencies:
- Executive Communication: Clear, confident communicator who can translate performance into business impact.
- Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
- Strategic Operator: Able to set direction while maintaining operational discipline.
- Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
- Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
Cultural Fit & Traits:
- Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
- Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
- Collaborative: Works seamlessly across teams and disciplines.
- Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
- Directive DNA: Operates with precision, ownership, and a bias toward action.
What We Offer:
- Salary: "We have a set living wage at Directive; The annual base salary range for this position based in the United States is $100,000- $160,000 USD with bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience."
- Benefits list:
Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Benefits To Support The Whole Person
🧠 Mental - Access to certified therapists through Spring Health,
About Directive
. That seems fine. Proceed. Now sections: - About Directive (company description) - About the role (Role Summary) - Responsibilities (Key Responsibilities) - Requirements (maybe Experience & Background + Core Competencies + Cultural Fit & Traits? Could split into Qualifications and Skills. But we need to avoid thin sections. Could combine Experience & Background under "Requirements", Core Competencies under "Skills", Cultural Fit & Traits maybe also under "Requirements" or "Skills". But we need to preserve all detail; we can keep them as subheadings? Not allowed? We could use for each subheading but that may be many thin sections. Better to combine into logical sections: "Experience and Background" (maybe under Requirements), "Core Competencies" (Skills), "Cultural Fit" (maybe also under Requirements). But we need to avoid creating sections with filler. All have content.
We could do:
Requirements
containing Experience & Background and Core Competencies and Cultural Fit as paragraphs/lists.
But we need to use - for any list of duties/requirements/benefits. For Experience & Background we have bullet-like sentences but not explicit list; they are separate sentences. Could format as
- each bullet.
Similarly Core Competencies list.
Cultural Fit & Traits list.
We'll need to decide.
Also Success Metrics (KPIs) could be a section maybe "Success Metrics" or "KPIs". Not in examples but we can use
Success Metrics
.
What We Offer includes salary, benefits, etc. We can split into Pay and Benefits.
Pay: salary range.
Benefits: list of benefits.
Work Environment Requirements: maybe under "Work Environment" or "Schedule"? Not exactly schedule. Could use Work Environment
.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits, so we can include Pay and Benefits.
Schedule: not explicitly stated; we have remote-first, ability to work from home office, but not schedule like hours. Could omit Schedule section.
Now we need to ensure we don't repeat job title.
Let's extract each piece.
Company description (About Directive): keep as is.
Role Summary: "The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention."
Key Responsibilities: list bullet points.
We need to convert each bullet into - .
Bullet list:
- Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
- Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
- Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
- Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
- Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
- Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
- Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
- Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
Success Metrics (KPIs): list: Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT).
Who You Are: subsections.
Experience & Background:
- 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
- Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Core Competencies:
- Executive Communication: Clear, confident communicator who can translate performance into business impact.
- Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
- Strategic Operator: Able to set direction while maintaining operational discipline.
- Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
- Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
Cultural Fit & Traits:
- Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
- Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
- Collaborative: Works seamlessly across teams and disciplines.
- Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
- Directive DNA: Operates with precision, ownership, and a bias toward action.
What We Offer:
- Salary: "We have a set living wage at Directive; The annual base salary range for this position based in the United States is $100,000- $160,000 USD with bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience."
- Benefits list:
Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Benefits To Support The Whole Person
🧠 Mental - Access to certified therapists through Spring Health,
- each bullet.
Similarly Core Competencies list.
Cultural Fit & Traits list.
We'll need to decide.
Also Success Metrics (KPIs) could be a section maybe "Success Metrics" or "KPIs". Not in examples but we can use
Success Metrics
. What We Offer includes salary, benefits, etc. We can split into Pay and Benefits. Pay: salary range. Benefits: list of benefits. Work Environment Requirements: maybe under "Work Environment" or "Schedule"? Not exactly schedule. Could useWork Environment
. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range and benefits, so we can include Pay and Benefits. Schedule: not explicitly stated; we have remote-first, ability to work from home office, but not schedule like hours. Could omit Schedule section. Now we need to ensure we don't repeat job title. Let's extract each piece. Company description (About Directive): keep as is. Role Summary: "The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention." Key Responsibilities: list bullet points. We need to convert each bullet into - . Bullet list: - Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. - Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. - Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. - Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. - Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact. - Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. - Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. - Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability. Success Metrics (KPIs): list: Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT). Who You Are: subsections. Experience & Background: - 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. - Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. - Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. - Experience partnering with VP-, CMO-, and CRO-level client stakeholders. - Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations. Core Competencies: - Executive Communication: Clear, confident communicator who can translate performance into business impact. - Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics. - Strategic Operator: Able to set direction while maintaining operational discipline. - Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals. - Growth Mindset: Continuously seeks better ways to drive client and portfolio performance. Cultural Fit & Traits: - Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact. - Client-Obsessed: Prioritizes client outcomes and long-term partnership value. - Collaborative: Works seamlessly across teams and disciplines. - Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment. - Directive DNA: Operates with precision, ownership, and a bias toward action. What We Offer: - Salary: "We have a set living wage at Directive; The annual base salary range for this position based in the United States is $100,000- $160,000 USD with bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience." - Benefits list: Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) Benefits To Support The Whole Person 🧠 Mental - Access to certified therapists through Spring Health,