Account Director, Client Strategy (Remote US) - Future Opening

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. The posting includes: About Directive (company description) maybe "About the role"? Actually there is "Role Summary". Could treat as About the role. Then "Key Responsibilities". Then "Success Metrics (KPIs)" maybe could be part of Responsibilities or separate? Could be "Requirements" maybe not. There's "Who You Are" with Experience & Background and Core Competencies and Cultural Fit & Traits. That could be Requirements/Qualifications/Skills. Then "What We Offer" includes salary range (Pay) and benefits. Then "Work Environment Requirements" maybe schedule? Not exactly schedule. There's remote-first, work from home, etc. Could be "Schedule" maybe not. There's no explicit schedule. So we will include sections: About the role (using Role Summary), Responsibilities (Key Responsibilities), Requirements (Experience & Background, Core Competencies, Cultural Fit & Traits maybe combined), Benefits (What We Offer benefits), Pay (salary range), maybe Work Environment (but not required). The instruction: include a section ONLY when posting has real, specific content for it. So we can include Pay and Benefits. For Schedule, not present, so omit. For Skills maybe we can include under Requirements or separate. But we can combine. We must not repeat job title as heading. The job title is "Account Director, Client Strategy". Not to repeat. We must not include Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO etc. At end there is EEO statement; remove. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

... role summary ...

Responsibilities

• ... each responsibility ...
...

Requirements

Experience & Background: ...

• ... core competencies ...
• ... cultural fit traits ...

But we need to keep specifics. Let's extract. From posting: Role Summary paragraph: "The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention." Key Responsibilities list: - Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. - Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. - Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. - Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. - Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact. - Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. - Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. - Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability. Success Metrics (KPIs): Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT). Could be included under Responsibilities or separate but we can include as part of Responsibilities maybe as a note. But we have to preserve all substantive info; we could add a

after responsibilities listing KPIs. Who You Are: Experience & Background: - 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. - Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. - Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. - Experience partnering with VP-, CMO-, and CRO-level client stakeholders. - Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations. Core Competencies: - Executive Communication: Clear, confident communicator who can translate performance into business impact. - Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics. - Strategic Operator: Able to set direction while maintaining operational discipline. - Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals. - Growth Mindset: Continuously seeks better ways to drive client and portfolio performance. Cultural Fit & Traits: - Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact. - Client-Obsessed: Prioritizes client outcomes and long-term partnership value. - Collaborative: Works seamlessly across teams and disciplines. - Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment. - Directive DNA: Operates with precision, ownership, and a bias toward action. What We Offer: - Salary range: $100,000- $160,000 USD with bonus eligibility. (Note: there is a space after dash? We'll keep as given.) - Benefits: Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) - Benefits To Support The Whole Person: - Mental: Access to certified therapists through Spring Health, membership to Headspace - Physical: Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care - Time Off: Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave - Financial: Traditional and Roth 401(k) with a 3% company match - Bonus: Annual bonus based on tenure, which scales in total amount over time - Annual Company-wide Retreat Work Environment Requirements: - Remote-first company, ability to work from home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to recruiting@directiveconsulting.com. We need to remove application instructions (the last sentence about recruiting@...). Also remove EEO statement at end. We also need to remove duplicated lines etc. Now produce HTML. We'll have sections:

About the role

... role summary ...

Responsibilities

... each responsibility ...

Success Metrics (KPIs): Net Revenue Retention (NRR), Renewal Rate, Customer Satisfaction (CSAT).

Requirements

Experience & Background

... each bullet ...
• for list. We'll put each bullet as
• . For the Experience & Background we can have a

  heading? But we must use

  for section headings only. Inside we can use

  for prose and

  • for lists. So we can have a

    Experience & Background:

    then
    with items. Similarly for Core Competencies and Cultural Fit & Traits. We could combine all under Requirements with subheadings as

    bold? That's okay. Alternatively we could split into Qualifications, Skills sections but we don't have explicit headings. The instruction: use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements, Qualifications, Skills as separate if content exists. We have experience & background (qualifications), core competencies (skills), cultural fit (maybe Qualifications). We could make three sections: Requirements (Experience & Background), Qualifications (Core Competencies), Skills (Cultural Fit & Traits). But better to keep few substantive sections. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine into one Requirements section with subpoints. We'll do:

    Requirements

    Experience & Background:

    • 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
    • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
    • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
    • Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
    • Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

    Core Competencies:

    • Executive Communication: Clear, confident communicator who can translate performance into business impact.
    • Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
    • Strategic Operator: Able to set direction while maintaining operational discipline.
    • Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
    • Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.

    Cultural Fit & Traits:

    • Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
    • Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
    • Collaborative: Works seamlessly across teams and disciplines.
    • Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
    • Directive DNA: Operates with precision, ownership, and a bias toward action.
    Then Benefits section:

    Benefits