Account Director - Chicago

About the role

The Account Director will be responsible for developing new business within a defined major metropolitan market, focusing on national and enterprise organizations headquartered there, building relationships with corporate facilities, procurement, real estate, operations, and other key decision‑makers, selling across recurring facility services, skilled trades, and capital projects, generating their own pipeline, developing long‑term client relationships, closing large opportunities, and expanding accounts across multiple service offerings. This is a fully remote position reporting directly to the Vice President of Sales.

The client seeks a highly motivated, relationship‑driven Account Director to develop and grow national and enterprise business within a major metropolitan market. The Account Director will own the sales process from initial prospecting and relationship development through scoping, proposal, negotiation, and close, independently generating new opportunities via cold calling, in‑person prospecting, networking, industry events, and referrals. The role focuses on selling three primary service categories:

• Janitorial and Recurring Services: Janitorial, floor care, day porters, landscaping and grounds maintenance, and parking lot sweeping.
• Trades: HVAC preventative and reactive maintenance, plumbing, electrical, fire and life safety, dock and bay doors, and handyman services.
• Capital Projects: Construction, renovations, build‑outs, flooring and roof replacement, concrete and asphalt projects, and lighting retrofits.

The ideal candidate does not necessarily need prior facility services experience but must have a proven history of building a B2B book of business from the ground up and selling complex solutions that require multiple meetings and stakeholders.

The purpose of this position is to develop a strong pipeline of national and enterprise opportunities within an assigned hub market, convert those opportunities into profitable client relationships, and expand existing accounts across the company’s full portfolio of services. The Account Director will focus on building lasting relationships with corporate decision‑makers while partnering closely with internal operations teams to ensure opportunities are properly scoped, priced, and positioned for long‑term profitability.

Responsibilities

• Own a major metropolitan hub market and develop national and enterprise accounts headquartered within that territory.
• Identify and pursue new business opportunities with mid‑sized, large, and enterprise organizations.
• Build relationships with corporate facilities, procurement, real estate, operations, and other key decision‑makers.
• Generate new sales opportunities through high‑volume outbound business development activities, including cold calling, walk‑ins, networking, industry events, and referrals.
• Build and maintain a consistent pipeline of qualified new‑business opportunities.
• Develop relationships with key contacts that lead to repeat business, referrals, and long‑term partnerships.
• Manage complex B2B sales cycles involving multiple meetings, stakeholders, and decision‑makers.
• Sell recurring facility services, skilled trades, and capital project solutions.
• Expand existing client relationships into additional service categories, particularly skilled trades and capital projects.
• Partner with Operations during the scoping process before pricing and proposals are finalized.
• Maintain a strong understanding of pricing, gross margin, and the financial impact of proposed work.