Account Director

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

About the role

Zayo is seeking an Account Director to support accounts in need of and in support of wireless infrastructure. The successful candidate will develop customer relationships with large-scale telecommunications companies, data centers, or cloud service providers. This role is responsible for achieving sales and revenue growth targets through consistent account management activities as well as acquiring new accounts. A demonstrated ability to succeed in an autonomous environment is key. The ideal candidate has a strong understanding of wireless connectivity to macro towers, small cell and backbone networks with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

This is a remote work position; applicants must reside in Northern California (San Francisco Bay Area preferred).

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling.
• Present proposals and manage customers through the sales process.
• Attain high Net Promoter Score results based on excellent customer support in the sales process.
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and/or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage a high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Requirements

• Bachelor’s degree or equivalent from a four-year college; or equivalent combination of education and experience.
• Minimum of eight (8) years of experience solution selling into large accounts.
• Strong financial acumen.
• Demonstrated success and consistency in achieving targeted sales goals.
• Excellent communication skills, both verbal and written.
• Exceptional customer service and relationship building/maintaining skills.
• Thorough understanding of account management and the strategic selling process.
• Effective problem solving and interpersonal skills.
• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.
• Complete understanding of Zayo Networks value proposition, products and services such as Ethernet, OCN, IP transport, Dark Fiber, custom access, and colocation.

Pay

Estimated base salary range: $105,000.00 to $140,000.00 USD annually. The base pay range shown is a guideline and reasonable estimate for this role. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.

Benefits

• Excellent health, dental, and vision insurance.
• Retirement 401(k) savings plan.
• Generous paid time off policy including paid parental leave.
• Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
• Sales roles may be eligible to participate in a sales incentive plan.