Account Director

Principal Duties And Responsibilities

• Act as account owner for Strategic OEM Customer Account.
• Lead and manage a team of Operations Managers responsible for supporting business at customer locations and sites.
• Implement account management initiatives and ensure that the expertise and resources within the organization are available to support any agreed initiatives.
• Report on performance KPI’s and metrics to Customer & internal executive management.
• Provide Technical mentoring and leadership to Operations Management teams.
• Drive high standards to achieve quality, safety and operational excellence.
• Coordinate and participate in site meetings between the business teams and customers.
• Actively seek out and pursue business development opportunities in support of the business development team.
• Manage, supervise, coordinate and monitor employee and team performance.
• Communicate strongly and effectively with all points of contact, internally and externally.
• Ensure the Health and Safety of staff/contractors working under WGNSTAR direction is of the highest standard.
• Plan and take action to protect Company & Customer assets, reputation, and ensure business continuity.

Requirements

• 15+ years’ experience in a management role.
• Strong background in Semiconductor Services and equipment.
• Strong business acumen.
• Customer-friendly, presentable, and personable as a Company Representative.
• Comfortable dealing with all levels in internal and external organizations.
• IT proficient with the ability to write clear, coherent, concise and professional emails/letters and presentations.
• Proven Leadership, coaching, and mentoring ability.
• Strategic thinker with excellent decision-making ability and high-level problem-solving skills.
• Demonstrated communication and organizational skills.
• Strong interpersonal skills.
• Drive and desire to identify, grow, and deliver business development opportunities.
• Able to travel as required to support business needs.

Preferences

• The ideal candidate will have 15+ years’ experience in a Senior Field Operations Account Management role within the Semiconductor industry.
• Previous people and customer management experience is required and candidates must be comfortable working in both remote and office-based environments.

Physical Effort/Activities

• On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate.
• On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds.

Additional Benefits

• Paid Vacation
• Select Holidays
• Overtime Opportunities
• On-site Facilities
• Career Development Opportunities

Benefits

• This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k).
• Additional benefits are listed at the end of this posting.