Account Director

Account Leadership & Client Partnership

Act as the US Regional Lead for a key account, cultivating deep-rooted relationships with key client stakeholders.
Partner closely with an adjacent US Account Director and collaborate seamlessly with different capability and regional team leads across Mexico, the US, and EMEA.
Serve as a proactive consultant, anticipating client needs, matching them to agency resources, and acting as the owner of budgets.
Directly manage, mentor, and develop a junior Account Executive (AE).

AI Transformation & Change Management

Oversee and implement AI-enabled E2E frameworks across creative, strategy, production, localization, and copy validation workstreams.
Partner with internal teams to test emerging AI capabilities, building the operational frameworks and workflows necessary to successfully scale them for the client.
Drive the change management process, consulting with clients on how to integrate AI workflows and platforms into their marketing ecosystem, to unlock new product revenue streams for the business.

End-to-End Creative Production & Growth

Manage a high-volume marketing calendar and high-profile product launches across the Google business unit you are responsible for.
Direct cross-functional internal teams, including Project Management, Production, Creative, and Strategy, to ensure flawless execution.
Drive the creative and experiential side of the account, taking big conceptual ideas and bringing them to life through end-to-end production.
Meet aggressive commercial growth targets by proactively upselling new engagements, maximizing current account value, and ensuring exceptional retention.

Knowledge, Skills, & Experience

• Experience: 7+ years of creative production and client management experience handling complex, multi-market global brands (tech or fast-paced digital accounts preferred)
• Tech-Sector Expertise: Proven track record working with large clients, preferably within the tech sector
• AI & Digital Literacy: A strong working knowledge of how Generative AI, agentic workflows, and automated asset production are reshaping the creative landscape
• AI Implementation Track Record: Practical experience leading AI transformation. You must be able to demonstrate how you have successfully integrated AI into creative workflows, built operational frameworks, and navigated the change management challenges that come with tech adoption
• Change Management: Demonstrated ability to lead teams and clients through significant process or technology transformations without sacrificing output quality
• Agile Expertise: Proven experience operating in sprint-based or highly iterative production environments, rather than purely waterfall frameworks
• Hybrid Skillset: A unique blend of strong client management (CM) commercial focus and clear project management (PM) operational understanding
• Commercial Acumen: Strong experience managing multi-million dollar account, scoping tech-enablement projects, and utilizing CRM tools (e.g., Salesforce) for pipeline health
• Production Literacy: Deep fluency in modern creative production practices, scaling content across multiple audiences and/or markets
• Geographic Alignment: West Coast location preferred to align with West Coast clients (open to New York for the right candidate)

Key Behaviours

• The Growth Mindset: A proactive, "go-getter" attitude with a natural ability to drive conversations around new, expansive ideas
• The Challenger Mindset: Comfortably and constructively challenging legacy client briefs to propose more efficient, technology-first production methods
• Collaborative Orchestrator: The ability to navigate complex global team dynamics, seamlessly aligning stakeholders across multiple time zones (West Coast, East Coast, Mexico, EMEA)

Additional Information

• Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan
• Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover
• Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours
• Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers