Account Director

About the role

The Account Director is the day-to-day client contact for their accounts, and projects. They are responsible for building and maintaining trusted relationships while ensuring the seamless delivery of world-class production work. This role requires a hybrid of account leadership and production management—someone who understands production end-to-end, from shoot to final delivery, and can operate with both a client-first mindset and a producer's instinct. They sit at the intersection of client strategy and internal execution, translating business objectives into production solutions, driving organic growth, and serving as the connective tissue between clients, agency partners, and internal teams.

Key Responsibilities

• Serve as a trusted advisor to clients on production strategy and execution, ensuring all outputs are aligned with brand guidelines, creative direction, quality standards and efficient execution
• Lead alignment between clients and agency partners on production briefs, deliverables, timelines, budgets, and handoffs to project teams
• Maintain a deep understanding of WPP Production's capabilities and how to apply them
• Oversee primary productions from brief through to delivery, with a hands-on understanding of shoots and production workflows start to finish
• Cook up with global offices, serving as a steward of consistent ways of working across regions
• Ensure compliance with contractual terms, commercial arrangements and SLAs
• Manage account financials, including SOWs, fees, profitability, and utilization, while consistently delivering against client requirements
• Collaborate cross-functionally across Operations, Finance, Production, and subject matter experts to drive cohesive, high-quality outcomes
• Navigate competing priorities and escalations with clarity and confidence
• Identify organic growth opportunities within existing accounts and contribute to new business
• Champion the use of AI tools and emerging technology, both for day-to-day workflows and in-market content production
• Contribute to a positive office culture

Requirements

• 4–7 years of Client Services experience, including a minimum of 3 years within a creative agency environment
• Bilingual in English and Spanish is preferred, as a portion of creative is in Spanish and English
• Exceptional client relationship skills with the ability to present confidently, influence multiple stakeholders, and engage effectively at the senior and executive level
• Deep production fluency and a strong understanding of how to deliver work across today's fragmented media landscape
• Strong communication and problem-solving abilities, with sound judgment and decisiveness in fast-moving environments
• Solid negotiation skills and commercial acumen
• Comfortable using project management tools to keep information, data, and work on track
• Proactive, highly motivated, and detail-oriented with a genuine passion for the work, the team, and the business

Pay

The base salary for this position at the time of this posting may range from $60,00 to $140,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [here](opens in a new tab) for more details.

Schedule

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.