Account Director

About the role

This role is for an Account Director who can form positive relationships with our clients and drive value with a passion for problem-solving. The Account Director is responsible for leading project implementation and execution for a key client. The Account Director inspires and motivates a cross-functional team to deliver high client satisfaction by ensuring work is delivered on time and on budget while driving toward program KPIs.

Responsibilities

• Establish and maintain strong, professional relationships with the clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy
• Manage integration of cross-functional teams including strategy, creative, technology, analytics, and production to deliver seamless execution of all initiatives
• Plan and implement execution roadmaps by working closely with account lead, strategy, and creative teams while ensuring projects are on time and on budget
• Ask questions and think strategically relative to campaigns on topics including strategy, creative, and production
• Collaborate with team to develop accurate and informed schedules and budgets
• Anticipate and detect areas of conflict and opportunities to avoid financial, operational and/or strategic issues - address or escalate each issue effectively and efficiently
• Communicate implications of changed plans to client and agency teams in an effective and timely manner
• Lead teams across functional areas, ensure all members are meeting deliverables, and resolve issues both with the client and internally relative to all facets of client engagement
• Responsible for resource management and planning across a cross-functional team

Requirements

• 7+ years experience in relevant marketing promotion and/or account management experience within an agency environment
• Demonstrated experience and success managing large accounts and launching new products
• A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results
• Excellent analytical and problem-solving skills, commitment to client objectives, and proven ability to manage expectations
• Incredible at time-management and project plan development, impeccable organization and the flexibility to adapt to changes and prioritization
• Proven leadership (internal and client) and strong communication and presentation skills - articulate, straightforward and engaging
• Lead discussions with internal team members, setting clear expectations on timeline and deliverables and communicating them clearly
• Deep experience in client services/account management in an agency with a strong knowledge of Retail Strategy and Implementation
• Comfortable paving the way for process and standardization, especially for new projects. Also, flexible enough to integrate into existing processes that may already be established.
• Excellent written and oral presentation skills. Comfortable working with senior-level clients daily
• Experience managing, developing, and mentoring direct reports

Skills and experience we would like you to have

• Experience managing, developing, and mentoring direct reports

Pay

Starting Salary Between: $100,000-$115,000

Benefits

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups

Equal Opportunity Employer

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Recruiting agencies

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.