Account Director

About the role

The Account Director will play a crucial part in driving and owning commercial growth for Thought Machine's clients in Latin America. This role requires a proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.

Responsibilities

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.
• Manage client renewals.
• Establish and nurture trusted advisor relationships with key account business, technology, and operations stakeholders and executive sponsors, serving as a key point of contact between the client and Thought Machine.
• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.
• Provide clear and regular updates on initiative progress to both internal and external stakeholders.
• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.
• Aid clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.

Requirements

• Spanish fluency.
• Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.
• Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level.
• Comprehensive understanding of banking organizations, their cultures, markets, and operational dynamics.
• Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management.
• Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin).
• Experience managing multiple projects simultaneously with meticulous attention to detail.
• Excellent negotiation, verbal, and written communication skills.

Benefits

• Highly competitive salary.
• Healthcare, vision and dental.
• 25 days holiday.
• Unlimited paid safe and sick time.
• 401K matching (up to 7%).
• $750 per year flexible spend benefit.
• Share options.
• Commuter pass.
• Flexible Spending Account (FSA).
• Life and long-term disability insurance.
• All the latest tech you need.
• A talented and experienced team as your colleagues.
• An environment where we encourage learning and progress.